Dynamic and personable professional with strong interpersonal skills and a calm demeanor in high-pressure environments. Proficient in customer assistance, planning, office operations, invoicing, credit and collections, bookkeeping, and WorkCover Queensland accounts. Eager to advance my career while delivering exceptional service.
• Collaborate with lawyers to manage files and workloads, ensuring timely and effective service delivery.
• Draft court documents, consent orders, and binding financial agreements.
• Review disclosures and identify relevant issues.
• Communicate with practitioners and liaise with clients effectively.
• Supported solicitors with daily administrative tasks.
• Prepared legal documents, including Wills and Enduring Powers of Attorney.
• Organised and maintained case files.
• Documented client inquiries and resolved complaints, prioritising client satisfaction.
• Scheduled appointments for medical professionals and handled communications via phone, email, and fax.
• Collected patient information upon arrival and organised incoming/outgoing mail.
• Provided prompt and courteous assistance to patients both in-person and over the phone.
• Addressed customer enquiries regarding services and pricing.
• Managed inventory restocking and cash operations.
• Processed payments efficiently and maintained accurate shipping logs.
• Enhanced product knowledge to better assist customers.
Written Communication: Expertise in clear and effective communication, ensuring accuracy and appropriate tone in all correspondence
Sensitive Information Handling: Proficient in managing sensitive situations with discretion, providing support while maintaining confidentiality