Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bronté Goldblat

Warwick,QLD

Summary

Attentive and dedicated customer service professional with a strong focus on team collaboration and also a diligent independent worker. Detail-oriented individual with exceptional friendly communication. A fast learner with proven ability to handle multiple tasks effectively and efficiently within the workplace. Enthusiastic, passionate and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner while maintaining focus and a positive attitude. Wishing to return to the workforce and very flexible. Currently interested in a casual position.

Overview

7
7
years of professional experience

Work History

Waitress

Crossfield's/Kaffee Mozart Bei Der Oper Vienna
08.2019 - 04.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used two languages.
  • Worked entire shifts alone. Handling floor, bar, food running and register etc.
  • Helped with new menu recommendations.
  • Helped set up and decorate for holidays and functions.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Trained new servers on restaurant policies and procedures.

Waitress

K&K Austrian Coffee House
05.2018 - 05.2019
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Informed customers about daily and seasonal specials.
  • Barista
  • Worked In bakery as well as restaurant setting
  • Food Prep
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Handled floor,coffee making and bakery alone for entire shifts.

Waitress

Boucher French Bistro
10.2017 - 05.2019
  • Fine Dining
  • Wine pairing
  • Silver Service
  • Bar work
  • Barista
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Waitress/Bar Attendant/All Rounder

Artesano Ebersberg/Seecafe Am Klostersee
04.2016 - 09.2017
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Bar Tender
  • Barista
  • Food Prep : Savoury & Sweet
  • Waitress
  • Helped organise functions and events.
  • Worked at main Bar and also at separate cafe with same owner.
  • Used two languages.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Waitress/All Rounder

Lennox Pizza
09.2016 - 12.2016
  • All-rounder
  • Taking orders and making bookings over phone.
  • Barista
  • Met with chef to review daily specials and menu changes.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Set up and closed.

Waitress

Óle Spanish Restaurant
11.2014 - 02.2016
  • Bar Tender
  • Barista
  • All-Rounder
  • Trained New Employees
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Fast paced environment
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Took reservations.
  • Greeted and Seated Customers
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Multiptable sittings at night.

Education

High School Diploma -

Warwick State High School
Warwick, QLD

Skills

  • Customer Service
  • Strong Multitasking
  • Fast Learner
  • Team Collaboration
  • Adaptable
  • Reliable
  • Hospitality Service Expertise
  • Handling Complaints
  • Memory Retention
  • Complex Problem-Solving
  • Order Accuracy
  • Patience and Empathy
  • Display Maintenance
  • Sales Proficiency
  • POS Systems

Languages

English
Native or Bilingual
German
Native or Bilingual

Timeline

Waitress

Crossfield's/Kaffee Mozart Bei Der Oper Vienna
08.2019 - 04.2022

Waitress

K&K Austrian Coffee House
05.2018 - 05.2019

Waitress

Boucher French Bistro
10.2017 - 05.2019

Waitress/All Rounder

Lennox Pizza
09.2016 - 12.2016

Waitress/Bar Attendant/All Rounder

Artesano Ebersberg/Seecafe Am Klostersee
04.2016 - 09.2017

Waitress

Óle Spanish Restaurant
11.2014 - 02.2016

High School Diploma -

Warwick State High School

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Bronté Goldblat