Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bronte Gregory

Mandurah,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

National Sales and Service Assistant

ERGT
08.2023 - Current
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Increased sales by offering personalized recommendations based on customer needs.
  • Provided exceptional support for various departments, ensuring smooth daily operations.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Provided advice and guidance support for trainees seeking professional growth and development.
  • Used basic computer skills to key customer names, addresses, statistical information, or other data.
  • Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.

Deli Assistant

Barista, Coogee Continental Deli
04.2021 - Current
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Kitchen Hand /Domestic Cleaner

Compass Group ESS
08.2021 - 05.2023
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Trained new staff on food preparation and safety procedures.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.
  • Monitored food temperatures and quality throughout shifts.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed recipes and chef instructions to prepare food correctly.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Stocked and rotated food items according to expiration dates.

Sales Associate - Trainee

LJ Hooker
04.2021 - 08.2021
  • Sales and Rental Administration
  • Social Media Manager/ Content creator for all social platforms
  • Corresponds with both vendors and purchasers
  • Schedules meetings
  • Creates blurbs and ads for properties
  • Email and Telephone communication skills
  • Key Achievements:
  • Being praised for my organisation skills and using my time efficiently
  • Growing social media content within my time here
  • Creating great relationships with clients and contracters

Cafe Manager

The Munster Café
05.2020 - 12.2020
  • Managing a team of 6 alongside café owner
  • Responsibilities that included; all ordering, shopping, cabinet preparation, social media, barista, staff rosters, training, opening and closing of the café
  • Creating and making a variety of sandwiches, grab n go style breakfast options, hot food ect…
  • Managing and creating content for all social media
  • Posting 2-3 times a day
  • Created a menu and designed 12 burgers for an exclusive burger night (Thursday & Friday nights)
  • Upholding the POS system and keeping track of weekly sales
  • Great coffee and food knowledge to ensure consistency
  • Key Achievements:
  • Growing the social media 900+ followers in 5 months
  • Creating great engagement across all socials, resulting in many collaborations and reshares
  • Sales increased by 85% in my time here
  • Bringing new suppliers such as Bakery and Milk to the café and upholding a relationship with all my suppliers and reps for future
  • Creating a strong and confident team to work with me.

Breakfast Cook

The Bistrot Cafe
10.2019 - 05.2020
  • Works as part of a team with Head Chef (owner) and ten barista and wait staff within busy café in Bibra Lake
  • Takes responsibilities across morning shifts (Tues-Sat) including opening the shop and preparing daily sandwiches
  • Completes ordering for the café including shopping for fresh produce twice weekly for breakfast and lunch menu options
  • Bakes various menu options including muffins and pastries as part of general cooking duties
  • Prepares coffees and serves customers at main counter within the café as required
  • Key Achievements:
  • Assisting business owner with preparation and serving of food for small catering business - 'flying canape' in addition to normal duties within café
  • Organising my time effectively in order to meet the tight deadlines associated with working in a busy hospitality environment

Education

ERGT
Jandakot, WA
2021

Certificate II in Business (BSB20115) YMCA Education & Training -

Lakeland Senior High School
11.2016

Skills

  • English
  • Licence: C Class Drivers Licence
  • Computer Skills: MS Word, Excel, Outlook Express and Internet Proficient
  • Equipment Safety
  • Food Handling Procedures
  • Safe Chemical Handling
  • Food Safety Measures
  • Work Coordination
  • Goal Establishment
  • Dedicated Work Ethic
  • Workplace Health and Safety

Timeline

National Sales and Service Assistant

ERGT
08.2023 - Current

Kitchen Hand /Domestic Cleaner

Compass Group ESS
08.2021 - 05.2023

Sales Associate - Trainee

LJ Hooker
04.2021 - 08.2021

Deli Assistant

Barista, Coogee Continental Deli
04.2021 - Current

Cafe Manager

The Munster Café
05.2020 - 12.2020

Breakfast Cook

The Bistrot Cafe
10.2019 - 05.2020

ERGT

Certificate II in Business (BSB20115) YMCA Education & Training -

Lakeland Senior High School

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Bronte Gregory