Summary
Overview
Work History
Education
Skills
Voluntary Experience
Key Strengths And Attributes
References
Timeline
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Bronte Meschers

Prahran,VIC

Summary

A 28 year old working professional with a strong passion for helping others, providing a safe and supported working environment while remaining personable, approachable and professional. Demonstrates great organisational skills, reliable, excellent interpersonal skills and extremely caring. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

7
7
years of professional experience

Work History

Retail Manager

Gorman
08.2023 - Current
  • Managing a team of 10 casuals as well as managing and maintaining a retail shop
  • Providing excellent customer service for customers
  • Creative freedom with Visual Merchandising
  • Recruiting, interviewing, training and supervising new employees
  • Organising rosters for all employees
  • Ensuring excellent workplace morale and support.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Psychosocial Support Coordinator and Psychosocial Recovery Coach

Epic Support Services
03.2023 - 08.2023
  • Managing case load of 30 participants
  • Financial management of government funds
  • Maintaining compliance in line with NDIS standards
  • Close client contact and care
  • Ensuring readiness for NDIS auditing
  • Advocacy on behalf of NDIS participants to external government and community bodies
  • Care plan development within collaboration with NDIS participants
  • Relevant reporting for Plan Reviews
  • Connect participants to relevant support services and allied health professionals
  • Recovery Coach and ensuring recovery for Psychosocial participants.

Owner/Support Coordinator

Better Help Network - Own Business
09.2020 - 08.2023
  • Working closely with clients to identify their needs, personalise support and ensure they are receiving appropriate services
  • Promoting and fostering independent decision-making, including choice and control
  • Coordinating and liaising with service providers and reviewing goals and jointly determining new ones with client
  • Mentoring and coaching participants.

Support Coordinator

MannaCare
12.2022 - 02.2023
  • Managing case load of 15 participants
  • Financial management of government funds
  • Maintaining compliance in line with NDIS standards
  • Close client contact and care
  • Ensuring readiness for NDIS auditing
  • Advocacy on behalf of NDIS participants to external government and community bodies
  • Care plan development within collaboration with NDIS participants.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.

Sales Assistant

Regal Sleep Solutions
06.2019 - 03.2020
  • Imparting product knowledge to customers
  • Providing excellent customer service
  • Offer customers exemplary and timely service
  • Extensive training in sales techniques and product information.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Disability Support Worker and Coordinator

Scope
05.2017 - 12.2018
  • Providing personal care for people with disabilities
  • Provide assistance with meals, dressing, toileting, medication
  • Empowering people with disabilities.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Education

Support Coordination Intensive Course -

DSC

Diploma of Mental Health and Alcohol and Other Drugs - Mental Health Services

Chisholm
06.2021

Skills

  • Customer Service
  • Visual Merchandising
  • Loss Prevention
  • Quality Assurance
  • Effective Communication
  • Problem Solving
  • Client Relationship Management
  • Time Management
  • Conflict Resolution
  • Interpersonal Skills

Voluntary Experience

  • 11/01/16, 02/28/17, Changing Directions Art Program, Providing individualized support to participants and encouraging creative thinking and expression for people with an acquired brain injury, Encourage a welcoming community for participants to achieve a great social and creative opportunity for them
  • 2011, 2014, Hashomer Hatzair Youth Movement, Leadership course in order to lead younger children, Learning how to run weekly programs and seasonal camps, Learning how to write programs and teach in an informal way, Responsible for camp logistics i.e. funds, accommodation, transportation

Key Strengths And Attributes

  • Strong ability to provide support to clients, family members and significant others
  • Ability to adapt to new environments and remain reliable and trustworthy
  • Demonstrates professional conduct and accountability
  • Ensuring excellent customer service and a fun/safe working environment
  • Demonstrates empathy and strong desire to help others
  • Providing care for people who have complex and challenging needs in terms of their behaviour and emotional, psychological and developmental well-being.
  • Ability to de-escalate sometimes stressful client situations

References

References upon request

Timeline

Retail Manager

Gorman
08.2023 - Current

Psychosocial Support Coordinator and Psychosocial Recovery Coach

Epic Support Services
03.2023 - 08.2023

Support Coordinator

MannaCare
12.2022 - 02.2023

Owner/Support Coordinator

Better Help Network - Own Business
09.2020 - 08.2023

Sales Assistant

Regal Sleep Solutions
06.2019 - 03.2020

Disability Support Worker and Coordinator

Scope
05.2017 - 12.2018

Support Coordination Intensive Course -

DSC

Diploma of Mental Health and Alcohol and Other Drugs - Mental Health Services

Chisholm
Bronte Meschers