Bronte Ruiz
Melbourne,VIC
Summary
Experienced customer service professional with a background in inbound support, retail sales, and business management. Known for resolving customer concerns with empathy, clarity, and efficiency. Currently managing a hospitality business, showcasing strong leadership, organisation, and communication skills in a fast-paced setting.
Overview
15
15
years of professional experience
Work History
Founder
The Boneyard Bar Restaurant
Puerto Escondido , Oaxaca
11.2019 - Current
- Managed daily operations of bar, ensuring seamless service and customer satisfaction.
- Oversaw all business management aspects, including staff supervision and stock control.
- Established strong brand presence through community events and social media engagement.
- Implemented effective marketing strategies to attract new customers and retain regulars.
- Maintained inventory management by tracking supplies and ordering efficiently.
- Negotiated contracts with vendors to secure optimal pricing and quality for products.
Sales Assistant
General Pants Co
Chadstone, Victoria
07.2014 - 09.2018
- Delivered high-level customer service in a busy retail environment.
- Assisted customers with product knowledge, styling, and issue resolution.
- Maintained store presentation standards and supported daily operations across various store locations.
- Consistently met and exceeded individual and team sales targets.
Customer Relations Officer
Origin Energy
Mlebourne, Victoria
06.2010 - 06.2014
- Handled large volumes of inbound calls relating to billing, technical issues, and service queries.
- Provided empathetic and solution-focused support to a diverse customer base.
- Used internal systems to update accounts and follow through on escalations.
- Received positive feedback for professionalism, patience, and problem-solving.
Education
Mental Health CERTIFICATE IV
Swinburne University of Technology
Melbourne, VIC10-2015
High School Diploma -
Mckinnon Seccondary
McKinnon, VIC09-2010
Skills
- Inbound Customer Support
- Customer Satisfaction & Retention
- Fluent in Spanish
- Issue Resolution & Troubleshooting
- Staff Supervision
- Sales & Upselling
- POS & CRM Systems
- Business Operations
- Social Media Management
- Fluent in spanish
Languages
Spanish
Native/ Bilingual
Timeline
Founder
The Boneyard Bar Restaurant
11.2019 - Current
Sales Assistant
General Pants Co
07.2014 - 09.2018
Customer Relations Officer
Origin Energy
06.2010 - 06.2014
Mental Health CERTIFICATE IV
Swinburne University of Technology
High School Diploma -
Mckinnon Seccondary
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