Brontie Gibbs-Jones
Woodburn,NSW
Summary
Compassionate, hard working individual with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organisational, interpersonal and communication skills. Passionate about helping people and ensuring they have the best quality of life possible.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Indigo Rose
05.2024 - Current
- Assisted clients with personal care activities.
- Administered medication
- Completed required documentation, reports and charts
- Assisted clients with daily living activities
- Provided SIL support
- Performed colostomy care e.g. changing, emptying and cleaning.
- Provided catheter care (SPC and IDC)
- Performed manual handling
- Provided client transport
- Assisted clients with meal preparation and feeding.
- Supported clients with psychosocial, physical and intellectual disabilities.
- Performed general cleaning duties.
- Performed wound care.
- Provided support to clients with complex seizure history.
Disability Support Worker
CareWorks Disability
02.2024 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
Service Supervisor
Woolworths Supermarket
08.2023 - 02.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Customer Service Officer
Services Australia
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Administered and tracked client service payments.
- Provided support to social service clients in navigating available resources.
- Assisted customers on the phone to use online services.
Checkout Operator
Coles Supermarket
12.2022 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organised merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Taught associates to operate cash registers and back up team members during busy periods.
- Mentored new team members on sales software system operation.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
Support Worker
CPL - Choice, Passion, Life
06.2022 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Collaborated with healthcare providers to drive continuity of care.
Work Experience Student
RSL LifeCare
10.2017 - 10.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Work Experience Student
Beverley Park School
09.2017 - 10.2017
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supervised students on field trips for safety and proper behavior in public settings.
Education
Certificate III - Laboratory Skills
TAFE NSW
NSWLomandra School
Campbelltown, NSW11.2017
Skills
- Policy and Procedure Adherences
- Cultural Awareness
- Calm and Professional Under Pressure
- Safety Management
- Client Privacy
- Client Direct Care
- Conflict Negotiation
- Companionship and Emotional Support
Timeline
Disability Support Worker
Indigo Rose
05.2024 - Current
Disability Support Worker
CareWorks Disability
02.2024 - 05.2024
Service Supervisor
Woolworths Supermarket
08.2023 - 02.2024
Customer Service Officer
Services Australia
05.2023 - 08.2023
Checkout Operator
Coles Supermarket
12.2022 - 06.2023
Support Worker
CPL - Choice, Passion, Life
06.2022 - 01.2023
Work Experience Student
RSL LifeCare
10.2017 - 10.2017
Work Experience Student
Beverley Park School
09.2017 - 10.2017
Certificate III - Laboratory Skills
TAFE NSW
Lomandra School
Similar Profiles
Crystal RossCrystal Ross
Disability Support Worker at Indigo RoseDisability Support Worker at Indigo Rose
Manish RajManish Raj
Zonal Manager at Grow Indigo Pvt Ltd (joint initiative of Mahyco Grow and Indigo Ag)-East ZoneZonal Manager at Grow Indigo Pvt Ltd (joint initiative of Mahyco Grow and Indigo Ag)-East Zone
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic