Bronwen Smith

I have 15 years of extremely strong Customer Service and Office administration / manager expertise and experience. I am highly proficient and well versed when dealing with our stakeholders and the community when giving results and advice as per legal requirements and policy.

I am up to date with all of my mandatory training and I am continuously improving my work practices by asking for feedback, listening and being able to self evaluate.

I am highly motivated, intuitive and like to create a positive and happy work environment.

Drug & Alcohol can be an incredibly highly stressful & volatile ward and I have at all times remained working under extremely difficult circumstances with minimum disruption.

I am a strong team member, encouraging the team, helping out wherever I can, picking up shifts, sharing knowledge and problem solving as a team.

I am flexible & available to work any shift, any time of the day.

• Enhance client satisfaction by addressing inquiries and resolving issues in a timely manner.
• Supported allied teams in achieving milestones by providing administrative assistance during crucial stages.
• Provided administrative support to multiple departments, enabling smoother workflow processes.
• Demonstrated adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under high pressure.
• Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for employees'' workstations or equipment malfunctions.
• Reduced response time for client
• Limit client inquiries through efficient triaging of incoming requests, calls and emails.
• Maintained confidentiality of sensitive information by following established document handling procedures diligently.
• Managed office supplies inventory, ensuring availability of necessary resources for daily tasks.
• Developed comprehensive training materials to onboard new hires and training resulting in reduced learning curves.