Bronwen Stewart
Malvern East,VIC
Summary
Motivated and customer-focused professional with diverse experience in retail sales, event management, and customer service. Seeking a rewarding role as a Travel Agent at Luxury Escapes, with a preference for part-time employment to accommodate personal responsibilities.
Overview
10
10
years of professional experience
Work History
Operations Manager
Daniels Barbershop
01.2020 - Current
- Managed payroll, accounts, and financial records with precision, ensuring accuracy and compliance.
- Managed approximately 30 incoming calls per day, as well as emails and Instagram Direct messages
- Effectively coordinated and managed an average of 50 appointments daily, each lasting 30 minutes, ensuring seamless execution and customer satisfaction.
- Trained staff on company values, customer service, and sales techniques, fostering a customer-centric culture.
- Developed and implemented social media strategies to enhance brand visibility and engage with customers effectively.
- Coordinated bookings and managed booking system to optimize scheduling efficiency.
- Procured inventory and created new products, contributing to business growth and profitability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Floral Store Manager
Dragonfly Flowers
03.2014 - 03.2018
- Oversaw handling of approximately 15 daily orders via phone and online platforms, orchestrating the entire process from order placement to timely delivery, ensuring smooth and efficient experience for customers.
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Online Courses
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Employee relations and conflict resolution
Timeline
Operations Manager
Daniels Barbershop
01.2020 - Current
Floral Store Manager
Dragonfly Flowers
03.2014 - 03.2018
Online Courses
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