Bronwen Waterhouse-Baker

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Increased sales through effective product recommendations and upselling techniques, such as, rising Membership rates.
• Maintained a clean and organized store environment for optimal customer experience, both on and off shop floor. Including, bakery, front and back of building.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a 5-star rated experience for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service, serving multiple tables unaccompanied.
• Operating and serving a raclette machine to the highest standard of safety and cleanliness, responsibility to answer company calls and a developed and intricate understanding of the menus - including weekly and seasonal changes.

• Enhanced customer experience by providing friendly and attentive service during busy shifts.
• Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
• Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
• Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.

A series of allocated positions, including, but not limited to:

• Ensuring an organised and cohesive administration programme to maintain flow of the business, office and charity members.
• Management of finance and professional relations, including, but not limited to, attending meetings and attributing to scouting and communicating with new and current corporate partnerships.
• Fieldwork in the community area, including volunteering at a local disability support school, to improve their facilities. Additionally, the pleasure to establish relationships with staff and pupils on site.
• Research regarding forest conservation and gaining a greater understanding of the biodiversity within the local forests.

Additionally, I was graded on each position, at which I received distinction across the board based on attitude, willingness to learn, punctuality and success level with each task given.