Bronwyn Anderson
Hivesville,QLD
Summary
Dynamic House Leader at AspireHub with a proven track record in team management and process improvement. Enhanced service quality through effective communication and policy enforcement, while fostering professional growth among staff. Skilled in daily living assistance and conflict resolution, ensuring a safe and supportive environment for residents.
Overview
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1
Certification
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1
First aid
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Blue card
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Yellow card
Work History
House Leader
AspireHub
- Led daily operations, ensuring adherence to organizational standards and policies.
- Mentored team members, fostering professional growth and skill development.
- Implemented process improvements that enhanced workflow efficiency and service quality.
- Coordinated staff scheduling, optimizing resource allocation to meet operational demands.
- Facilitated communication between departments to enhance collaboration and problem-solving.
- Maintained high standards of cleanliness throughout the property by creating schedules and assigning tasks to housekeeping staff.
- Managed household budgets efficiently, ensuring timely payment of bills and proper allocation of resources.
- Improved living environment for residents by overseeing daily operations and addressing maintenance issues promptly.
- Enhanced community relationships by organizing events and fostering positive communication between residents and staff.
- Ensured the safety and well-being of residents by implementing effective security measures and emergency response plans.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Developed, implemented and monitored residential policies and procedures.
Support Worker
CarersACT
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Monitored client progress and reported observations to ensure effective support delivery.
- Implemented safety protocols to maintain a secure environment for clients and staff.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Trained new staff on best practices in client support and engagement strategies.
- Conducted assessments to identify client needs, tailoring services accordingly for optimal care.
- Advocated for client rights and needs within community resources to enhance service access.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Improved client independence with structured life skills training.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Facilitated peer support groups to help clients connect with others.
- Utilized evidence-based practices to provide effective interventions for clients.
House Coordinator
Truewill
2022 - 2023
- Coordinated daily operations to ensure efficient workflow among staff and services.
- Assisted in managing schedules and logistics for client appointments and services.
- Implemented feedback mechanisms to continuously improve service delivery processes.
- Monitored compliance with safety protocols and operational guidelines consistently.
- Maintained accurate records of client interactions and service outcomes for reporting purposes.
- Maintained a safe and comfortable living environment by enforcing house rules and addressing any maintenance issues promptly.
- Complied with all regulatory requirements related to housing, safety, and care provisions in the house coordinator role.
- Collaborated with healthcare professionals to ensure residents received appropriate medical care and support services.
- Partnered with family members or guardians of residents to provide updates about their loved one''s progress.
- Reduced emergency situations by conducting routine safety inspections and risk assessments throughout the property.
- Enhanced communication among team members with regular staff meetings and clear documentation of resident needs.
- Developed strong relationships with local service providers, ensuring timely access to essential resources for residents in need.
- Created a welcoming atmosphere within the home by maintaining cleanliness standards in common areas.
- Monitored resident well-being daily, reporting any changes in physical or mental health to appropriate professionals immediately.
- Trained new staff members on house procedures, policies, and best practices for providing quality care to residents.
- Managed budgets and financial records to maintain fiscal responsibility within the household.
- Coordinated transportation arrangements for residents'' medical appointments, social engagements, or other necessary outings.
- Improved resident satisfaction by implementing personalized care plans for each individual.
- Implemented conflict resolution strategies to address interpersonal issues among residents effectively.
- Assisted in developing personalized goals for each resident based on their abilities or limitations.
- Fostered a sense of community among residents through the organization of social events and activities.
- Streamlined house operations for increased efficiency through effective scheduling and resource allocation.
- Advocated on behalf of the residents by attending community meetings or partnering with local organizations to secure additional resources.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.
- Maintained detailed records of resident information including personal histories, dietary preferences, allergies, medication schedules.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Education
High School Diploma - Cert4 Aged Care
Centrecare
Brisbane, QLD12.2019
Skills
- Team management
- Meeting facilitation
- Fundraising expertise
- Daily living assistance
- Safety practices
- Meal preparation
- Role modeling
- Client relationship management
- Activity planning
- Interpersonal relationships
- Policy enforcement
- Behavior monitoring
- Resident monitoring
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Call answering and routing
- Decision-making
- Safety standards and compliance
- Dementia care
- Conflict de-escalation
- Staff communication
- Counseling techniques
- Positive reinforcement
- Wound care
- Microsoft office
- Emotional support
- Task prioritization
- Self motivation
- Resident supervision
- Behavioral management
- Interpersonal skills
- Conflict resolution
- Diversity and inclusion
- Professionalism
- Goal setting
- General housekeeping
- Incident reporting
- Team supervision
- Staff training
- Preventive Maintenance
- Time management abilities
- Adaptability
- Written communication
- Administrative duties
- Care plan management
- Event planning
- Daily living skills instruction
Certification
Cert4 in Aged care and support
Timeline
House Leader
AspireHub
Support Worker
CarersACT
House Coordinator
Truewill
2022 - 2023
High School Diploma - Cert4 Aged Care
Centrecare