Bronwyn Bamford

• Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
• Served as the primary point of contact, managing face-to-face and phone communications.

• Oversaw class field trips to keep students safe and educate about related topics.
• Referred to district standards to plan lessons and prepare students to take standardized assessments.cleaning duties
• Performed cleaning duties to maintain a safe and hygienic environment.
• Mastered foundational skills essential for effective preschool teaching.
• Assessed and understood the developmental needs of young children.
• Understood the cognitive processes and reactions of young children.

• Provided accurate information about products, prices and services.
• Organized store by returning merchandise to proper areas and restocked displays.
• Demonstrated product features and benefits for customers' needs.
• Assisted customers with sales transactions and processed refunds efficiently.
• Performed general cleaning duties to maintain a tidy and welcoming store environment.
• Collaborated effectively within a team and independently to achieve sales targets.
• Stocked shelves efficiently, ensuring products were rotated and outdated items were removed.
• Utilized computer systems for processing layby transactions and managing sales office operations.
• Resolved customer disputes effectively both in person and over the phone.
• Collaborated with police and authorities to address shoplifting incidents.
• Conducted annual stock inventory to ensure accurate product availability.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Answered incoming calls, serving as the primary point of contact for store inquiries.
• Engaged customers in friendly, professional dialogue to determine needs.
• Upsold additional items based on customer interests and needs.
• Answered store and merchandise questions and led customers to wanted items.
• Handled returns and exchanges according to company policies.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Developed promotional strategies to increase sales volume.
• Received and displayed product shipments on store retail shelves upon delivery.
• Conducted inventories on a regular basis to track stock levels.
• Placed special orders or called other stores to find desired items.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Built and maintained relationships with peers and upper management to drive team success.
• Assessed customer needs to provide assistance and information on product features.
• Adhered to company initiatives and achieved established goals.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Cleaned shelves, counters and tables to maintain organized store.
• Used technology resources to assist customers in locating and selecting items.
• Bagged or packaged purchases and wrapped gifts.
• Answered customer inquiries regarding product features, pricing, and availability.
• Recommended, selected and located merchandise based on customer desires.
• Computed purchases and received and processed cash or credit payment.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Processed credit card transactions quickly and securely.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Ticketed, arranged and displayed merchandise to promote sales.
• Maintained up-to-date knowledge of store merchandise and policies.
• Organized stockroom shelves according to size, color or style.
• Attended weekly team meetings to review performance goals and objectives.
• Greeted customers to determine wants or needs.
• Helped customers find specific products, answered questions, and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Assisted customers with product selection, sizing and styling.
• Worked with fellow sales team members to achieve group targets.
• Maintained records related to sales for store management.
• Greeted customers and provided exceptional customer service.
• Recognized by management for providing exceptional customer service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Operated equipment and machinery according to safety guidelines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Worked with cross-functional teams to achieve goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Received and marked stock and orders upon arrival at the store.
• Oversaw the opening and closing procedures of the store in collaboration with the manager.
• Supervised service operations to ensure exceptional customer experiences.
• Rotated through various departments to gain comprehensive knowledge of store operations.
• Completed ongoing monthly training sessions in fire safety, occupational health and safety, armed robbery protocols, and manual handling.

Coffs Auto Mart, formerly known as Auto Pro franchise, was one of our last family businesses here in Coffs Harbour.

I worked alongside both my parents and their employees, learning more about running a business and all the aspects that are involved in it.

This involved:

* Serving customers both inquiries and assistance.

* Computer usage, ordering, and receiving of stock.

* Cashing up and balancing of the daily figures.

*Cashing up and balancing of the daily figures.

* Banking and mailing.

* OH&S Training.

* Managing the business while my parents are absent.

I worked casually alongside my grandmother, assisting with her catering business at the local Coffs Harbour Shire Council until her retirement.

This involved many formal dinner functions, including special overseas guests, both formal and informal council meetings.

Ensured compliance with health and safety standards in all catering operations.

• Coordinated support to facilitate general office operations.
• Handled incoming phone calls and provided exceptional customer service.
• Utilized computer systems to manage travel bookings and client information.
• Performed cleaning duties to maintain a professional and welcoming office environment.