Bronwyn Bourman
Roma,Australia
Summary
Productive Phlebotomist offering 10+ years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.
I would like to continue to develop my skills in Phlebotomy including possible Laboratory Assistant service with Queensland Health and be part of an organisation that aims to provide safe, sustainable, effective, quality and locally responsive health services for all Queenslanders.
Overview
12
12
years of professional experience
Work History
Phlebotomist
QML Pathology
Roma , QLD
2013.06 - Current
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Upheld donor confidentiality throughout intake and collection process.
- Conducted various blood tests and updated results into paper and electronic charts.
- Processed client payments and collected appropriate billing information.
- Compiled and submitted data for demographic research.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
Industry Training Consultant
Busy At Work
Roma , QLD
2012.01 - 2012.05
- Supported onboarding of new employees by hosting orientation sessions.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Prepared reports to track employee progress and recruitment needs for future training.
- Organized handbook and course documentation for participants.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Drug & Alcohol Specimen Collector
Medvet Laboratories (Adelaide SA)
Roma , QLD
2009 - 2012
- Maintained laboratory record system to document key information on specimen collection, identification, quality control and other factors.
- Identified and recommended improvements in routine analytical methods and processes.
- Identified needs of customers promptly and efficiently.
Motel Manager
Quality Inn Overlander Homestead Motel
Roma , QLD
2007 - 2012
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Negotiated rates with corporate entities related to extended stay contracts.
- Input and confirmed reservations for guests.
- Responded to and resolved guest issues or complaints.
- Delegated work to staff, setting priorities and goals.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
Education
Certificate III - Pathology
Mater Education
Brisbane, QLD10.2012
Certificate III - Childcare
TAFE Queensland - Ipswich
Ipswich, QLDCertificate in Motel Management -
The Hotel School
Skills
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Customer Service
- PPE Use
- People Skills
- Computer Skills
- Problem Resolution
- Team Building
- Supervision & Leadership
- Organizational Skills
- Good Work Ethic
- Training & Development
- Active Listening
Referees
- James Marsh (Head Duty Scientist) QML Pathology Murrarie _ 07 3121-4600
- Dr. Robyn Keighran - 0497 223 267
- Dr. Donald Hatcher - 07 4622-2077
- Mr. Alex Yong - State Manager NSW 4Cyte Pathology 13-42-98
Timeline
Phlebotomist
QML Pathology
2013.06 - Current
Industry Training Consultant
Busy At Work
2012.01 - 2012.05
Drug & Alcohol Specimen Collector
Medvet Laboratories (Adelaide SA)
2009 - 2012
Motel Manager
Quality Inn Overlander Homestead Motel
2007 - 2012
Certificate III - Pathology
Mater Education
Certificate III - Childcare
TAFE Queensland - Ipswich
Certificate in Motel Management -
The Hotel School
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