Bronwyn Cohen
Penrith,NSW
Summary
I am a current worker at LEGO Penrith for the past 4 years. I am known to the sraff at penrith also known to regular customers. I know the day to day running of the store with opening and closing. I also know the day planner for the store stat's. I will enthusiastically learn other aspects or this role that my current position has not allowed me to. I am a great Customer Service Representative with a proven track record at Alquemie, excelling in customer support and POS system operation. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Fostering a high-energy environment that promotes teamwork and cultural awareness. I want Penrith LEGO to continue to grow and excell.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alquemie
Penrith
08.2022 - Current
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries efficiently and accurately using company systems.
- Trained new staff on customer service protocols and tools to enhance team capability.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Processed customer orders and payments with POS system or cash register.
- Operated POS system to process payments from customers.
- Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
- Coordinated with team members to develop efficient cleaning schedules and task assignments.
- Trained new staff on effective cleaning techniques and safety procedures consistently.
- Restocked shelves to maintain product availability and support customer needs.
- Organized inventory in the stockroom for efficient access and management.
- Collaborated with team members to optimize stocking processes and efficiency.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education
Jamison High
PenrithSkills
- Customer support
- POS system operation
- Cash handling
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Retail sales customer service
- High-energy attitude
- Cultural awareness
Timeline
Customer Service Representative
Alquemie
08.2022 - Current
Jamison High