Bronwyn Galea
Sydney,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Guardian Early Learning Centre
10.2023 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to family inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assist with human resources tasks such as updating employee files.
- Develop strategies to streamline and improve office procedures and record keeping.
- Manage phone and email correspondence.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Personal Assistant to Centre Manager
- Conduct Centre Tours of the Centre and converting to Enrolment to build occupancy.
- Waitlist - regular contact with families to advise of current vacancies.
- Liaise with Centrelink for Child Care Rebates and ACCS for families who may be suffering financial hardship.
- Weekly Invoice / Statements to Families
- Debt collecting
Administration Assistant
Goodstart Early Learning
05.2018 - 10.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excelled customer service through prompt responses to family inquiries, addressing concerns effectively and building strong relationships.
- Ensured accurate record keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills.
- Improved document organisation with thorough file maintenance, archiving outdated records.
- Coordinated office supply inventory management, proactively ordering necessary before depletion.
- Assisted with human resources tasks such as updating Educators files.
- Developed strategic to streamline and improve office procedures and record keeping
- Manage phone and email correspondence.
- Personal assistant to Centre Director
- Conducting Centre tours to increase occupancy.
- Enrol new families and arrange Orientations to ensure that the transition from home to Child care is a smooth process for both the child and parents.
- Liaise with Centrelink for Child Care Rebate and ACCS for families who may be suffering financial hardship.
- Weekly Invoice / Statement
- Debt recovery
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Salon Manager
Ingenue Day Spa
01.2015 - 03.2018
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- worked closely with Local High School - offered work experience.
- Party Packages - Princess Party for under 10 year old children
Education
No Degree - Cert IV Community Service
Nowra TAFE
Nowra, NSWDiploma - Cert IV Financial Services
Granville TAFE
Skills
- Customer Service
- Computer Skills
- Office Administration
- Confidentiality
- Time Management
Timeline
Administrative Assistant
Guardian Early Learning Centre
10.2023 - Current
Administration Assistant
Goodstart Early Learning
05.2018 - 10.2023
Salon Manager
Ingenue Day Spa
01.2015 - 03.2018
No Degree - Cert IV Community Service
Nowra TAFE
Diploma - Cert IV Financial Services
Granville TAFE