Bronwyn Kete

• Supervision and staff management

• Quality control

• Guest services

• Liasing with other departments

• Administrative tasks

• Cleaning of rooms and Public areas

• Cleaning and maintaining guest rooms and public areas

• Bed making

• Replenishing guest room amemities

• Waste disposal

• Identifying and reporting maintenance issues

• Customer service

• Following safety and security procedures

• Occasional supervising

• Maintaining cleanliness and order in guest rooms and public areas within the hotel.

• Following safety and security procedures

• Customer service

• Reporting Issues

• Stay at home mother

• Industrial Laundromat, catering for linen and toweling of hotel businesses and restaurants in and around the Coffs Harbour region.

• Operated all machinery within the factory.

• Oversaw all clients orders were met and ready for delivery on time.

• Pressing of bed linen and restaurant linen. Folding of toweling.

• Cleaning and servicing 2 bedroom apartments both occupied and check out rooms in a 3.5 star property.

• Occasional relief housekeeping supervisor. • Occasional stock ordering.

• Followed company policies and procedures.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.