Bronwyn Lake
10 Maria Close, Mareeba,Qld
Summary
Talented Office/Transport Manager with remarkable team leadership, planning and organizational skills. Exceptional clerical skills with an extensive background in logistics and office work. Great ability to equip employees to independently handle daily duties and meet business and customer needs. Diligent trainer and mentor with excellent management abilities and results-driven approach. Highly skilled in working under pressure and adapting to new situations and challenges with a vast level of computer knowledge which enables learning new programs rapidly and allows resolution of moderate issues on computers with little to no assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Blenner's Transport
01.2023 - 04.2024
- Managed logistics processes, including shipment scheduling, route optimization, and transportation coordination for maximum efficiency.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Coached, developed and trained team members to reach business expectations.
- Optimized warehouse space utilization by reorganizing storage areas and implementing effective stock rotation practices.
- Improved customer satisfaction rates with proactive communication and timely order fulfillment.
- Maintained accurate records of inventory levels, shipments, deliveries, and other essential documentation for the depot's operation.
- Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty.
- Conducted regular staff meetings to provide updates, share information, gather feedback, and promote effective communication among team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Seasonal Allocator
Logitrix Management Services
01.2022 - 01.2023
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Continuously sought opportunities for process improvements within the allocation department, driving increased efficiency throughout operations.
- Developed strong relationships with retail partners, fostering collaboration towards achieving mutual goals in stock management.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Optimized scheduling efficiency by implementing new software and streamlining processes.
Office Manager/Supervisor
Australia Bay Seafoods
01.2021 - 01.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Depot Supervisor
Scotts Transport
01.2018 - 01.2021
Manager of Cold store
Tropic Ocean Prawns Australia
01.2016 - 01.2018
Administration Manager
Tropic Ocean Prawns Australia
01.2008 - 01.2016
General laborer
Tropic Ocean Prawns Australia
01.2005 - 01.2007
Skills
- Proficient in Microsoft Office and MYOB
- Excellent logistical skills including compliance requirements
- Quality Control and traceability to AQIS export standards
- Rapidly learning new programs & systems
- Arranging dispatch/receivals of product via transport being vigilant with temperatures required
- Driver & staff allocation and rostering
- Adhering to legal requirements for Drivers & Vehicles
- AFM & BFM Accredited
- Able to defuse volatile situations & customers in a polite and calm manner
- Financial reporting to General Manager and Directors
- Presentation of reports to General Manager and Directors on monthly basis
- Ability to work independently or in groups
- Exceptional customer Communication
- Safe food handling and safe operating procedures
- Accounts payable and receivable
- Head AQIS audits yearly and AFMA reporting
- General office administration duties
- Organizing repairs whilst vehicles/vessels continue to operate with minimal interference to schedules
- Local & Linehaul Allocator
- HR (recruiting and dismissing of Staff and dealing with WHSO complaints professionally and with high levels of confidentiality
Certification
Certificate III in Business
References
- Kade Spencer, 0408182185, North Queensland Operations Manager, Blenner's Transport
- Cameron Ferguson, 0437 702 588, National Transport Manager, Australian Produce Partner
- Les Blenner, 0407750893, Owner, Blenner's Transport
- Michael O'Brien, 0418605512, Manager, Australia Bay Seafoods
- Luke Posma, 0448857503, Farm Manager, Posma Farming
- Paul Wilson, 0448587399, General Manager, Rock Ridge Farming
- Scott Newman, 0487551168, Banana Shed Manager, Rock Ridge
- Ashleigh Horton, 0455465905, ashrox2011@hotmail.com
- Peter Camberias, 0412809685
Timeline
Manager
Blenner's Transport
01.2023 - 04.2024
Seasonal Allocator
Logitrix Management Services
01.2022 - 01.2023
Office Manager/Supervisor
Australia Bay Seafoods
01.2021 - 01.2022
Depot Supervisor
Scotts Transport
01.2018 - 01.2021
Manager of Cold store
Tropic Ocean Prawns Australia
01.2016 - 01.2018
Administration Manager
Tropic Ocean Prawns Australia
01.2008 - 01.2016
General laborer
Tropic Ocean Prawns Australia
01.2005 - 01.2007
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