Bronwyn Linnane
Melbourne,QLD
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Client Service Consultant
Local Agent FInder
Melbourne, VIC
01.2024 - 04.2024
- Developed strategies for improving customer satisfaction levels.
- Prepared reports on customer service metrics and performance indicators.
- Performed data entry of client information into databases and software programs.
- Created customized solutions for customers based on their individual needs.
- Conducted research on industry trends in order to make recommendations for process improvements.
Office Administrative Assistant
Lifewealth AU
Melbourne , VIC
10.2023 - 12.2023
- Developed forms and procedures to improve workflow efficiency.
- Responded promptly to customer inquiries via email or phone.
- Processed incoming invoices for payment in a timely manner.
- Compiled statistical reports related to sales activities.
Store Manager
Born Store
Ireland
12.2022 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Supervisor
The Pantry Cafe
Ireland
11.2021 - 12.2022
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints and adjusted policies to meet changing needs.
Front of House
The Villager Bistro
Ireland
01.2019 - 10.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
Store Supervisor
Gloria Jeans Coffees
Ireland
01.2017 - 12.2018
- Developed operational strategies for efficient management of inventory and personnel.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Bachelor of Arts - Fashion Design
Limerick Institute of Technology
IrelandDiploma - Business Management
Certificate of Excellence
IrelandCertificate - Design And Marketing
Marbella Design Academy
SpainSkills
- Product and service knowledge
- Performance Tracking
- Account Management
- Client Relations
- System Documentation
- Sales Strategies
References
References available upon request.
Timeline
Client Service Consultant
Local Agent FInder
01.2024 - 04.2024
Office Administrative Assistant
Lifewealth AU
10.2023 - 12.2023
Store Manager
Born Store
12.2022 - 10.2023
Supervisor
The Pantry Cafe
11.2021 - 12.2022
Front of House
The Villager Bistro
01.2019 - 10.2021
Store Supervisor
Gloria Jeans Coffees
01.2017 - 12.2018
Bachelor of Arts - Fashion Design
Limerick Institute of Technology
Diploma - Business Management
Certificate of Excellence
Certificate - Design And Marketing
Marbella Design Academy
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