Bronwyn Morris
Cooma,NSW
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
7
7
years of professional experience
Work History
Delivery Driver
capital pizza
Cooma, Nsw
09.2021 - Current
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Processed payments by accepting cash, checks and credit card payments.
- Submitted receipts and money received from deliveries at end of each shift.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Applied defensive driving and safety techniques to prevent accidents.
- Balanced and handled expense accounts for each trip.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Recorded expenses and maintained receipts.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Presented order bills and collected payments for deliveries.
- Contacted customers prior to delivery to coordinate delivery times.
Fast Food Worker
capital pizza
Cooma, Nsw
09.2021 - Current
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Kept customer and food preparation areas clean and well-organized.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Measured ingredients according to specified recipes to reduce waste.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
- Reported food inventory and supplies to management to reorder and maintain adequate stock.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Reviewed orders against receipts so guests received requested items.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Counted cash drawer at end of shift and prepared bank deposits.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
- Assembled and served meals according to specific guest requirements.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Made sure guests were satisfied with meals, taking swift action to correct problems.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Collected and returned dirty dishes to kitchen to help team stay ahead of demand.
- Packaged and verified contents of orders to increase satisfaction.
- Portioned and packaged take-out foods for customers.
- Maintained safe food handling practices to prevent germ spread.
- Tailored orders to address customer allergies and gluten concerns.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
- Processed payments on cash register and counted back bills and change to patrons.
- Adopted increased sanitizing protocols and social distancing requirements to promote safety.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Receptionist Assistant
High country motel and tours
Cooma, Nsw
09.2021 - 06.2022
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Operated multi-line telephone system to handle high volume of daily calls to hotel office.
- Greeted customers, delivery persons and official representatives.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Processed payments and updated accounts to reflect balance changes.
- Reported suspicious individuals to supervisor.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Displayed professional standards at reception desk to impress visitors.
- Handled diverse needs for clients in-person, by phone or through email.
- Obtained and processed payments from clients for products and services.
Housekeeper
High country motel and tours
Cooma, Nsw
09.2021 - 06.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Housekeeper
snow seasons motel
Cooma , Nsw
08.2018 - 02.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and damp-mopped private stairways and hallways.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
High School Diploma -
Monaro High
Cooma 12.2010
Certificat 3 - Hospitality
Tafe
Cooma12.2010
Skills
- Organization and Efficiency
- Records Management
- Appointment Scheduling
- Attention to Detail
- Customer Service-Oriented
- Courteous and Professional
- Greeting and Seating Clients
- Verbal and Written Communication
- Reliable and Punctual
- Customer Service
- Research and Data Analysis
- Inventory Management
- Call Handling
- Cash Management
- Valid Driver's License
- Call Answering and Routing
- Courteous and Polite Demeanor
- Shopping Orders
- GPS Navigation
- Local Routes Understanding
- Positive Attitude and Energetic
- Data Entry and Database Software
- Office Equipment Operations
- Documentation and Reporting
- Visitor and Customer Relations
- Customer Relationships
- Retail Logistics
- Teamwork and Collaboration
- Local Delivery
- Payment Processing
- Stocking and Inventory
- Responsible Driver
Additional Information
- mum of 2 children aged under 10
- currant car license
- willing to give most things a go
Timeline
Delivery Driver
capital pizza
09.2021 - Current
Fast Food Worker
capital pizza
09.2021 - Current
Receptionist Assistant
High country motel and tours
09.2021 - 06.2022
Housekeeper
High country motel and tours
09.2021 - 06.2022
Housekeeper
snow seasons motel
08.2018 - 02.2019
High School Diploma -
Monaro High
Certificat 3 - Hospitality
Tafe