Dynamic Managing Director with a proven track record at Craviation and Whisk Kitchen, excelling in emergency response and team leadership. Expert in logistical oversight and information management, ensuring compliance and operational resilience. Adept at mentoring diverse teams and navigating complex data, consistently achieving high service standards under pressure.
Overview
25
25
years of professional experience
Work History
Managing Director & Business Owner
Craviation/ Whisk Kitchen
Brisbane/ Cairns, Australia
2009.01 - Current
Concurrent ownership and operation of a specialised aviation catering service and a high-volume retail cafe, demonstrating elite multitasking and organisational resilience.
Emergency & Medivac Response: Acted as the primary logistical lead for urgent medical evacuation flights and emergency service departures with turnaround times often under 60 minutes.
Data Relay & Communications: Utilised voice communications and digital platforms to accurately relay critical data to international flight crews and ground handling agents, ensuring zero margin for error.
Information Management: Researched and managed complex data relating to flight manifests, security clearances, and procurement, ensuring all information holding systems were kept confidential and reliable.
Legislative Compliance: Maintained 100% compliance with Commonwealth Aviation Security (ASIC) and food safety legislation, interpreting and applying changing policies during regional crises.
Team Mentoring: Led and mentored a diverse team of 15 personnel, fostering a high-performance culture and supporting staff development to meet rigorous 24/7 operational standards.
Inflight Catering: Providing Inflight catering and services from Crew Ration Packs to VVIP flights, including Sovereign aircraft, Government VIP and Private Charter, Musicians
Community Development Officer
Steer
Brisbane/ Melbourne/ Adelaide, Australia
2001.01 - 2004.01
Logistical Oversight: Managed end-to-end event logistics for large-scale operations, overseeing budgets and staff coordination under tight, non-negotiable deadlines.
Adaptability: Successfully transitioned operations across diverse metropolitan and regional environments, maintaining high service standards during periods of significant change.
Skills
Emergency Response & De-escalation
Information Research & Data Relay
Legislative & Policy Interpretation
Technical Proficiency
Team Leadership & Mentoring
Risk Assessment
Simultaneous Information Processing
Technical Speed
Geographical Knowledge
Operational Resilience
Qualifications And Certifications
ASIC (Aviation Security Identification Card), Held for 15+ years (High-level security clearance).
ADA (Authority to Drive Airside), Held for 15+ years (High-level security clearance).
Food Safety Supervisor Certification, Queensland Health Standard.
Open Queensland Driver’s License, Class C
Secondary education, Somerville House (completed 1991)