Bronwyn Rock
Summary
I am a motivated and dedicated individual with a passion for providing excellent customer service and ensuring customer safety and comfort. With a keen eye for detail and a strong work ethic, I thrive in dynamic, fast-paced environments and am committed to delivering the highest standards of service. I pride myself on my ability to remain calm and efficient under pressure while maintaining a positive and approachable demeanor.
I excel both independently and as part of a team, always contributing to a cooperative and harmonious work environment. My enthusiasm for continuous learning drives me to develop new skills, adapt quickly to new situations, and meet the diverse needs of customers. I am patient, resourceful, and use my initiative to solve challenges and enhance the overall customer experience. Known for my punctuality, tidiness, and professionalism, I bring a warm, welcoming attitude to all interactions, ensuring a positive experience for customers and my colleagues. I am confident that my passion for service and my dedication to teamwork will make me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Bar Staff
Harp Bar Belfast
03.2023 - Current
- Delivered exceptional customer service with a calm demeanor in high-pressure settings.
- Significant background in delivering direct customer service adhering to strict safety and cleanliness protocols.
- Committed to enhancing customer satisfaction in high-energy environments.
- Facilitated effective teamwork and communication to achieve high-quality service outcomes.
- Showcase excellent relationship-building and issue-resolution capabilities.
Fully trained staff BOH/FOH/Buddy (Trainer)
Nando’s Antrim
02.2020 - Current
- As a current employee and trainer at Nando’s, I am no stranger to the fast-paced and high energy environment that comes with working in the food service industry
- Throughout my previous time at Nando’s, I gained valuable experience working with customers and honed my skills as a trainer and mentor
- I have a passion for great quality products, exceptional customer service, and the importance of building strong teams
- I believe that my experience & knowledge would make me an asset to any organisation, I would be thrilled to bring these skills with me to any job role in my future
Customer Service Desk
Tesco’s Ballymena
10.2019 - 01.2020
- As a customer service desk agent at Tesco during the Christmas period, my primary role is to provide an exceptional experience for every customer
- I worked diligently to ensure that customers receive prompt, friendly and accurate assistance with any issues that arise, including returns, exchanges, refunds and general inquires
- As the point of contact for any customer facing concerns, I am knowledgeable about the stores products and services and the specific policies that come with them
- I also have the ability to work independently and as part of a team, often collaborating with other departments to provide seamless customer experience
- My focus during that Christmas period was to create a comfortable and enjoyable shopping experience for our customers while working hard to uphold Tesco’s commitment to excellence
Waitress/Bar staff
Jakes Cocktail Bar
Antrim
11.2017 - 09.2018
- Performed similar responsibilities at Jakes Cocktail Bar and The Grouse Inn.
- Jakes showed me what it was like to be and become part of a team/part of a work family
- Built a supportive work environment that elevated overall enjoyment of job responsibilities.
- Maintained a clean and organized bar for seamless staff operations.
- I also took orders and made sure they were100% correct and to the standard of the customers to make sure the customer was fully satisfied
- Gained expertise in preparing complex drinks and cocktails after turning 18.
Waitress
The Grouse Inn
Ballymena
08.2015 - 05.2017
- Excelled in handling high-paced tasks and maintained efficiency on the move.
- Enhanced skills in working independently.
- Developed strong public interaction skills by managing meal service, order taking, and bar responsibilities.
- Worked alongside colleagues to deliver superior customer satisfaction.
- Thrived in high-pressure situations, juggling multiple tasks simultaneously.
- My problem-solving skills were also used greatly, and I also coped well with dealing with customers at the till
- I loved working with customers as I am a great people person and met a great range of people
- Managed a high-pressure job by efficiently organizing responsibilities and adapting rapidly.
Education
GCSE’s - Maths – C, English- C, Technology – B, Geography- C, ICT - C, Psychology/sociology – C, Business - C
Skills
- Great teamwork skills - Fostered a collaborative work environment by working closely with colleagues to achieve common goals and enhance operational success
- Adaptability - Excelled in adjusting to changing situations, managing multiple tasks simultaneously, and responding effectively to diverse client requirements in dynamic settings
- Organised - Ability to manage multiple tasks efficiently, prioritise responsibilities, and maintain a structured approach to achieve optimal results Consistently ensured that work was completed on time, resources were managed effectively, and environments remained orderly, even during high-pressure situations
- Strong customer service skills - Developed strong interpersonal skills by providing tailored service in a fast-paced environment, ensuring client satisfaction through attentive and personalised care
- Able to take responsibility - Demonstrated ability to take ownership of tasks and ensure they are completed to the highest standards Consistently reliable in meeting deadlines, following procedures, and handling situations with professionalism and integrity
- Communication Skills: Enhanced ability to communicate clearly and professionally, both verbally and in writing, to ensure smooth interactions and positive outcomes
- Safety & emergency protocols - A solid understanding of safety protocols and the ability to stay calm in emergency situations
- Multitasking & time management - Experience managing multiple tasks simultaneously in fast-paced environments, ensuring timely and efficient completion of duties
- Conflict resolutions - Ability to handle difficult situations professionally, using conflict resolution techniques to ensure a smooth experience for all customers
- Attention to detail - Strengthened ability to maintain accuracy and consistency, ensuring high standards of quality are met, from service delivery to managing resources
- Problem solving - Proven ability to quickly assess and resolve challenges, remaining composed under pressure and finding solutions to meet both immediate and long-term needs
Achievements
- Level2 in Business & Marketing – Merit
- BTEC Level3 Travel & Tourism / Event management – Distinction/Merit
- NELB Youth Orchestra (flute player & piano) for2 years
- Grade1-4 on the flute
- 2 years of life saving training in 2017
Timeline
Bar Staff
Harp Bar Belfast
03.2023 - Current
Fully trained staff BOH/FOH/Buddy (Trainer)
Nando’s Antrim
02.2020 - Current
Customer Service Desk
Tesco’s Ballymena
10.2019 - 01.2020
Waitress/Bar staff
Jakes Cocktail Bar
11.2017 - 09.2018
Waitress
The Grouse Inn
08.2015 - 05.2017