Bronwyn Scott
Summary
Currently employed at Services Australia and seeking new opportunities to apply my skills and experience in a similar leadership role. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Services Australia
01.2009 - Current
- Customer-focused professional with successful 25-year career in the Public Service sector
- Streamlining operations by identifying and promoting organizational efficiencies in service delivery (cross-program)
- Actively participate in National Networks to ensure key learnings cascaded down to frontline staff
- Strong leader and problem-solver with the ability to handle multiple projects simultaneously with a high degree of accuracy
- Orchestrated a cross-program team in the successful rollout of an enterprise-scale software upgrade, completed on time and under budget, enhancing system efficiency for lodging customer privacy breaches
- Transitioning from emails to a SharePoint application tool
- Providing a centralized online portal for all staff, opening the communication channels (across program) resulted in legislative timeframes and requirements being met, reducing the risk of OAIC customer complaints impacting the agency's reputation
- Facilitating Business Planning activities - implemented, coordinated, and evaluated critical milestones to ensure everyone understood their roles and responsibility
- Achieved all deliverables within the agreed time frames, scope, and quality standards
- Represented Services Australia and successfully defended our position for FOI and Privacy complaints with OAIC and AAT proceedings.
Director Recruitment Services
Services Australia
01.2015 - 12.2015
- Designed and launched an innovative recruitment platform that streamlined the hiring process
- Transitioned from paper forms to a robust online portal which enabled Recruitment Services to meet the 60-day legislative requirements for onboarding
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth by regularly updating their IPAs with their career aspirations
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
- Conducted regular one on one's to ensure they were updated with changes
- Supported executives and business areas with specialist advice in recruitment onboarding and the legislative requirements for short-term and long-term placement
- Critical for reducing the risks of staff and Union complaints
- Designed and implemented a comprehensive talent acquisition strategy (utilizing University students) that enhanced candidate selection, leading to an increase in hiring efficiency and a reduction in time-to-fill
- Discovered and resolved complex employee issues that affected management and business decisions with short- and long-term temporary assignments
- Negotiated favourable contracts with vendors for reduced costs and improved service quality
- Implementing cost efficiencies, such as piggybacking on other agency Panel contracts instead of going out to tender
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Drafted and distributed reports to assist executives with critical business decisions and for Questions on Notice
- Drafted and distributed reports to assist executives with critical business decisions and for Questions on Notice.
Education
Master's Degree - Master of Strategic Human Resource Management
University of Wollongong
Wollongong, NSW2024
Skills
- Emotional Intelligence
- Informed Decision Making
- Highly organized
- Innovative, think outside the square
- Problem solving
- Data analytical
- Dispute resolution
- Excellent interpersonal, oral, and written communication
- Staff Development
- Business Administration
- Business Planning
Certification
Diploma Project Management, Project Management Institute
Projects
Officer-in-Charge, Australian Electoral Commission - Working temporary on elections - 10 years. Direct a team of 3 to 20 staff, ensuring compliance with regulations and policies, maintaining a record-high operational readiness, in a safe environment while managing the security of electoral materials.
Timeline
Director Recruitment Services
Services Australia
01.2015 - 12.2015
Program Manager
Services Australia
01.2009 - Current
Master's Degree - Master of Strategic Human Resource Management
University of Wollongong
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