Summary
Overview
Work History
Education
Skills
Mobile Telephone
Place Of Birth
Health
Leisure Activities
Private Telephone
Personal Information
References
Cancer Council Volunteer
Timeline
CustomerServiceRepresentative

Bronwyn Wood

PORT KEMBLA,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

44
44
years of professional experience

Work History

Hospital Claims Assessor

Peoplecare Health Insurance
2004.01 - Current
  • Product knowledge of Peoplecare products
  • Customer service both face to face, email, written and telephone
  • Assist other members of my team when necessary
  • Assist new employees when required
  • Assessing and processing hospital claims
  • Assist with assessing and processing ancillary claims when required
  • Processing HCP1 (Hospital Casemix Protocol) errors and reports
  • Liaison with Australian Health Service Alliance and hospitals in regards to claims and contract queries
  • Liaison with new and existing customers
  • Updating membership information
  • Update and maintain service providers
  • Front counter duties when necessary
  • Document scanning relief
  • Branch cash balancing when required
  • Active participant in workshops/projects when necessary
  • Assist in training when required
  • Any other administration duties when required
  • Processing new memberships and any changes
  • WHS committee member.

Branch Supervisor

NIB Health Funds Ltd
2002.01 - 2004.01

2nd In-charge

NIB Health Funds Ltd
1999.01 - 2002.01

Member Services Officer

NIB Health Funds Ltd
1996.01 - 1999.01

Administration Officer

TLE Electrical Wholesalers
1994.01 - 1995.01

Help Desk Operator

MM Electrical
1992.01 - 1994.01

Data Entry Operator and Sales Clerk

TLE Electrical Wholesalers
1989.01 - 1992.01

Administrative Services Officer Grade 2

Career Reference Centre
1989.01 - 1989.09
  • Temporary position

Various temporary positions

Various companies
1988.01 - 1989.01

Data Entry Supervisor

Bayer Australia
1985.01 - 1988.01

Accounts Receivable Clerk

Illawarra Ambulance Service
1981.01 - 1985.01

Clerical Assistant Grade 1

Australian Taxation Department
1980.01 - 1981.01
  • Relieved at Grade 2

Casual Shop Assistant

Woolworths Ltd
1979.12 - 1980.01

Education

Statement of Attainment, Responsible Services of Alcohol -

01.2023

Refresher Course, First Aid including CPR -

01.2022

Statement of Attainment, Medical Terminology -

01.2021

Refresher Course, Mental Health First Aid -

01.2021

Health & Safety Representative – Bridging Course, IOH Injury & Occupational Health -

01.2012

Keep Them Calling – Customer Service of the phone, WEA -

01.2010

OHS Committee Consultation, Essentra Training -

01.2010

Fire Warden Training, Serco -

01.2010

First Aid Certificate, Serco -

01.2010

Certificate IV in Training and Assessment, Wollongong College -

01.2009

Office-Based Ergonomic Risk Management, IOH Injury & Occupational Health -

01.2007

Introduction to MS Outlook, Technology Learning Centre Wollongong -

01.2005

Certificate IV in Business (Frontline Management), Aurora Training Newcastle (independent facilitator for NIB Health Funds) -

01.2003

Microsoft Office, TAFE Illawarra -

01.2003

Maintain Financial Records, WEA Illawarra -

01.2003

NIB Leadership Course, In-house training NIB Health Funds -

01.2002

Certificate IV in Small Business Enterprise Management, TAFE Illawarra -

01.2001

Telephone Productivity Training, Performance Edge Systems -

01.1998

Retail Sales Program, Performance Edge Systems -

01.1998

The General Code of Practice, Australian Insurance Institute -

01.1996

Energy Cable Products, MM Cables -

01.1991

Accounts Payable, Computer Associates -

01.1987

Supervisory Skills, Employers’ Federation -

01.1987

Receptionist Typist Stage 1, TAFE Illawarra -

01.1981

Skills

  • Remote Office Availability
  • Calm Under Pressure
  • Team Management
  • Microsoft Office
  • Supervision and Leadership

Mobile Telephone

0421 607 192

Place Of Birth

Kogarah NSW

Health

Excellent

Leisure Activities

Walking, Cooking, Reading

Private Telephone

02 4274 8119

Personal Information

Date of Birth: 03/09/64

References

Available upon request

Cancer Council Volunteer

Been involved with the Illawarra Relay for Life Committee for 14 years 

Timeline

Hospital Claims Assessor

Peoplecare Health Insurance
2004.01 - Current

Branch Supervisor

NIB Health Funds Ltd
2002.01 - 2004.01

2nd In-charge

NIB Health Funds Ltd
1999.01 - 2002.01

Member Services Officer

NIB Health Funds Ltd
1996.01 - 1999.01

Administration Officer

TLE Electrical Wholesalers
1994.01 - 1995.01

Help Desk Operator

MM Electrical
1992.01 - 1994.01

Data Entry Operator and Sales Clerk

TLE Electrical Wholesalers
1989.01 - 1992.01

Administrative Services Officer Grade 2

Career Reference Centre
1989.01 - 1989.09

Various temporary positions

Various companies
1988.01 - 1989.01

Data Entry Supervisor

Bayer Australia
1985.01 - 1988.01

Accounts Receivable Clerk

Illawarra Ambulance Service
1981.01 - 1985.01

Clerical Assistant Grade 1

Australian Taxation Department
1980.01 - 1981.01

Casual Shop Assistant

Woolworths Ltd
1979.12 - 1980.01

Statement of Attainment, Responsible Services of Alcohol -

Refresher Course, First Aid including CPR -

Statement of Attainment, Medical Terminology -

Refresher Course, Mental Health First Aid -

Health & Safety Representative – Bridging Course, IOH Injury & Occupational Health -

Keep Them Calling – Customer Service of the phone, WEA -

OHS Committee Consultation, Essentra Training -

Fire Warden Training, Serco -

First Aid Certificate, Serco -

Certificate IV in Training and Assessment, Wollongong College -

Office-Based Ergonomic Risk Management, IOH Injury & Occupational Health -

Introduction to MS Outlook, Technology Learning Centre Wollongong -

Certificate IV in Business (Frontline Management), Aurora Training Newcastle (independent facilitator for NIB Health Funds) -

Microsoft Office, TAFE Illawarra -

Maintain Financial Records, WEA Illawarra -

NIB Leadership Course, In-house training NIB Health Funds -

Certificate IV in Small Business Enterprise Management, TAFE Illawarra -

Telephone Productivity Training, Performance Edge Systems -

Retail Sales Program, Performance Edge Systems -

The General Code of Practice, Australian Insurance Institute -

Energy Cable Products, MM Cables -

Accounts Payable, Computer Associates -

Supervisory Skills, Employers’ Federation -

Receptionist Typist Stage 1, TAFE Illawarra -

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Bronwyn Wood