Summary

Overview

Work History

Education

Skills

Mobile Telephone

Place Of Birth

Health

Leisure Activities

Private Telephone

Personal Information

References

Cancer Council Volunteer

Timeline

Bronwyn Wood

PORT KEMBLA,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Hospital Claims Assessor

Peoplecare Health Insurance

01.2004 - Current

Product knowledge of Peoplecare products
Customer service both face to face, email, written and telephone
Assist other members of my team when necessary
Assist new employees when required
Assessing and processing hospital claims
Assist with assessing and processing ancillary claims when required
Processing HCP1 (Hospital Casemix Protocol) errors and reports
Liaison with Australian Health Service Alliance and hospitals in regards to claims and contract queries
Liaison with new and existing customers
Updating membership information
Update and maintain service providers
Front counter duties when necessary
Document scanning relief
Branch cash balancing when required
Active participant in workshops/projects when necessary
Assist in training when required
Any other administration duties when required
Processing new memberships and any changes
WHS committee member.

Branch Supervisor

NIB Health Funds Ltd

01.2002 - 01.2004

2nd In-charge

NIB Health Funds Ltd

01.1999 - 01.2002

Member Services Officer

NIB Health Funds Ltd

01.1996 - 01.1999

Administration Officer

TLE Electrical Wholesalers

01.1994 - 01.1995

Help Desk Operator

MM Electrical

01.1992 - 01.1994

Data Entry Operator and Sales Clerk

TLE Electrical Wholesalers

01.1989 - 01.1992

Administrative Services Officer Grade 2

Career Reference Centre

01.1989 - 09.1989

Temporary position

Various temporary positions

Various companies

01.1988 - 01.1989

Data Entry Supervisor

Bayer Australia

01.1985 - 01.1988

Accounts Receivable Clerk

Illawarra Ambulance Service

01.1981 - 01.1985

Clerical Assistant Grade 1

Australian Taxation Department

01.1980 - 01.1981

Relieved at Grade 2

Casual Shop Assistant

Woolworths Ltd

12.1979 - 01.1980

Education

Statement of Attainment, Responsible Services of Alcohol -

01.2023

Refresher Course, First Aid including CPR -

01.2022

Statement of Attainment, Medical Terminology -

01.2021

Refresher Course, Mental Health First Aid -

01.2021

Health & Safety Representative – Bridging Course, IOH Injury & Occupational Health -

01.2012

Keep Them Calling – Customer Service of the phone, WEA -

01.2010

OHS Committee Consultation, Essentra Training -

01.2010

Fire Warden Training, Serco -

01.2010

First Aid Certificate, Serco -

01.2010

Certificate IV in Training and Assessment, Wollongong College -

01.2009

Office-Based Ergonomic Risk Management, IOH Injury & Occupational Health -

01.2007

Introduction to MS Outlook, Technology Learning Centre Wollongong -

01.2005

Certificate IV in Business (Frontline Management), Aurora Training Newcastle (independent facilitator for NIB Health Funds) -

01.2003

Microsoft Office, TAFE Illawarra -

01.2003

Maintain Financial Records, WEA Illawarra -

01.2003

NIB Leadership Course, In-house training NIB Health Funds -

01.2002

Certificate IV in Small Business Enterprise Management, TAFE Illawarra -

01.2001

Telephone Productivity Training, Performance Edge Systems -

01.1998

Retail Sales Program, Performance Edge Systems -

01.1998

The General Code of Practice, Australian Insurance Institute -

01.1996

Energy Cable Products, MM Cables -

01.1991

Accounts Payable, Computer Associates -

01.1987

Supervisory Skills, Employers’ Federation -

01.1987

Receptionist Typist Stage 1, TAFE Illawarra -

01.1981

Skills

Remote Office Availability
Calm Under Pressure
Team Management

Microsoft Office
Supervision and Leadership

Mobile Telephone

0421 607 192

Place Of Birth

Kogarah NSW

Health

Excellent

Leisure Activities

Walking, Cooking, Reading

Private Telephone

02 4274 8119

Personal Information

Date of Birth: 03/09/64

References

Available upon request

Cancer Council Volunteer

Been involved with the Illawarra Relay for Life Committee for 14 years

Timeline

Hospital Claims Assessor

Peoplecare Health Insurance

01.2004 - Current

Branch Supervisor

NIB Health Funds Ltd

01.2002 - 01.2004

2nd In-charge

NIB Health Funds Ltd

01.1999 - 01.2002

Member Services Officer

NIB Health Funds Ltd

01.1996 - 01.1999

Administration Officer

TLE Electrical Wholesalers

01.1994 - 01.1995

Help Desk Operator

MM Electrical

01.1992 - 01.1994

Data Entry Operator and Sales Clerk

TLE Electrical Wholesalers

01.1989 - 01.1992

Administrative Services Officer Grade 2

Career Reference Centre

01.1989 - 09.1989

Various temporary positions

Various companies

01.1988 - 01.1989

Data Entry Supervisor

Bayer Australia

01.1985 - 01.1988

Accounts Receivable Clerk

Illawarra Ambulance Service

01.1981 - 01.1985

Clerical Assistant Grade 1

Australian Taxation Department

01.1980 - 01.1981

Casual Shop Assistant

Woolworths Ltd

12.1979 - 01.1980