Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Bronwynn Shanks

Kingsley,WA

Summary

I am a recently graduated high school and tafe student, and have a wide range and experience across both hospitality and retail industries. I would love to be a part of a new and exciting team that will broaden my knowledge and diversity in the workplace. During my career, I have developed a strong understanding of how to build rapport with customers and simultaneously create sales by upselling items. I would love to contribute my skills to a customer-centric role, and continue to bring my enthusiasm and passion to the workplace.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Assistant

Peter Alexander Sleepwear- The Just Group
11.2024 - Current
  • Increased sales through upselling and cross-selling products to meet customer needs.
  • Consistently achieved performance metrics through proactive selling techniques and excellent client relationship management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Front of House Employee / Barista

The Coffee Club
07.2024 - Current
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Customer Service Assistant

Target
08.2022 - Current
  • Maintained clean and organized work environment to maintain customer safety.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Trained new employees on company procedures, products, and best practices in customer service.

Education

Bachelor Of Architecture - Architecture

Curtin University
Perth, WA

Certificate IV - Building Design / Drafting

North Metropolitan TAFE
Perth, WA
11.2024

Certificate IV - Health And Nursing Studies

North Metropolitan TAFE
Perth, WA
11.2023

Certificate III - Health Services Assistance

North Metropolitan TAFE
Perth, WA
06.2023

Skills

    Friendly and cooperative

    Works well in teams

    Excellent customer service and communication

    Goal oriented and hardworking

    Adaptive and resilient

    Reliable team player

Certification

First Aid certificate,

Police clearance,

Australian drivers license

Volunteering

Parkrun volunteer

06,2017 - current

Assisted with set-up and packing away of the area, encouragement to participants and used softwares to record participants information and times.

Telethon community cinemas volunteer

09,2023 - 02,2024

During my role, I had a variety of roles across my time. This included, selling food and beverages to patrons, assisting with setting up the venue, and delivering exceptional customer service to patrons throughout the event.

Walk for cancer volunteer

06,2023 - current

my role as a volunteer consists of helping staff and other volunteers with managing the venue during the event, encouraging participants, setting up and organising activities, and management of volunteers duties.

Timeline

Customer Assistant

Peter Alexander Sleepwear- The Just Group
11.2024 - Current

Front of House Employee / Barista

The Coffee Club
07.2024 - Current

Customer Service Assistant

Target
08.2022 - Current

Bachelor Of Architecture - Architecture

Curtin University

Certificate IV - Building Design / Drafting

North Metropolitan TAFE

Certificate IV - Health And Nursing Studies

North Metropolitan TAFE

Certificate III - Health Services Assistance

North Metropolitan TAFE
Bronwynn Shanks