BROOK ALLDAY
BALLAJURA,Western Australia
Summary
Dynamic professional with a proven track record at Red Dot Stores, excelling in staff management and inventory control. Recognized for surpassing profitability targets and enhancing customer loyalty through exceptional service. Skilled in business administration and team training, driving operational excellence and fostering a collaborative work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administration Clerk
PRO STREET GARAGE
03.2012 - 08.2024
- Established business licensing and insurance processes to ensure operational compliance.
- Implemented office procedures, including MYOB, to optimize workflow efficiency.
- Coordinated bookings, customer communications, and management of staff calendars and job assignments.
- Processed invoicing, filing, and data entry in MYOB Essentials for accurate financial records.
- Facilitated communication with accountants, suppliers, property management, and insurance consultants.
- Managed parts ordering and processed job cards to enhance service delivery.
- Streamlined client insurance claim processing through effective stakeholder coordination.
Retail Manager
Red Dot Stores
08.2006 - 02.2012
- Oversaw store operations, ensuring adherence to opening and closing procedures, cash handling, and safety compliance.
- Regularly surpassed profitability and productivity targets for the store.
- Managed staffing levels and scheduling in alignment with budget constraints.
- Minimized theft and resolved Point Of Sale discrepancies to enhance loss prevention efforts.
- Executed effective merchandising strategies and maintained optimal stock levels.
- Recruited, hired, and trained staff to support operational excellence.
- Consistently earned management bonuses and promotions, driving store to become highest production location.
Console Operator
Caltex Star Mart
12.2004 - 06.2006
- Ensured safe working environment by adhering to established health and safety protocols during console operations.
- Facilitated seamless shift transitions with detailed handover notes on outstanding tasks and ongoing issues.
- Trained new employees in best practices for effective console operation, fostering a collaborative work culture.
- Handled customer service inquiries and managed cash transactions efficiently.
Department 2IC
Big W
07.2001 - 08.2004
- Optimized inventory management systems to improve accuracy in stock tracking and order fulfillment.
- Executed merchandising strategies, including planograms and display construction.
- Assisted department floor staff as second-in-charge for nightfill operations.
- Conducted backdock duties, focusing on stock control and stocktaking processes.
Junior Sales Assistant - Traineeship
Kleins
05.2000 - 07.2001
- Achieved sales targets through effective upselling and cross-selling techniques.
- Cultivated strong customer relationships, enhancing repeat business and loyalty.
- Performed jewellery and watch repairs and alterations to maintain product quality.
- Completed Traineeship studies and duties for Certificate II in Retail Operations.
Education
Women's Studies
North Metropolitan TAFE
Perth, WA01-2006
Retail 2
North Metropolitan TAFE
Perth, WA01-2001
Retail 1
North Metropolitan TAFE
Perth, WA01-1999
Skills
- Data entry and cash management
- Customer service and support
- Inventory control and merchandising
- Staff management and scheduling
- Business administration and operations oversight
- Team training and development
- Budget planning and merchandise planning
Certification
- Youth In Retail ~ Certificate 1
~ West Coast Tafe ~ 1999
- Retail Operations ~ Certificate 2
~ Inner Eastern Group Training ~ 2001
- New Opportunities For Women ~ Certificate 1
~ West Coast Tafe ~ 2006
- Management Development Programme
~ Star Retail Group ~ 2008
Timeline
Administration Clerk
PRO STREET GARAGE
03.2012 - 08.2024
Retail Manager
Red Dot Stores
08.2006 - 02.2012
Console Operator
Caltex Star Mart
12.2004 - 06.2006
Department 2IC
Big W
07.2001 - 08.2004
Junior Sales Assistant - Traineeship
Kleins
05.2000 - 07.2001
Women's Studies
North Metropolitan TAFE
Retail 2
North Metropolitan TAFE
Retail 1
North Metropolitan TAFE
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