Brook Wilson
Tuncurry,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2026
2026
years of professional experience
Work History
Manager on Duty
Sporties Club
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Accounts and Reception
Forster Bowling Club
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Personal Assistant to the Managing Director
Computer Sicences Corperation
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Improved office efficiency with thorough organization of files and documents, both physical and digital.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Used discretion when handling confidential information.
Owner/Manager on Duty
The Oyster Man Cafe
10.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Diploma of Management -
ETC
Food Safety Supervisor -
NSW Food Autyhority
OHS Consultation -
Sensible Trainning Solutions
Certificate III Commercial Cookery -
NSW Tafe
Certificate IV Frontline Management -
State Business Treaining
Certificate II Hospitality -
Thinq Training
Skills
- Customer service focus
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Customer service
- Goal oriented
- Training and mentoring
- Documentation and reporting
- Processes and procedures
- Business administration
- Industrial hygiene
- Attention to detail
- Relationship building
- Safety protocols
- Risk management
- Computer skills
- Professional and courteous
- Customer relationship management
- Small business operations
Timeline
Owner/Manager on Duty
The Oyster Man Cafe
10.2014 - Current
Manager on Duty
Sporties Club
Accounts and Reception
Forster Bowling Club
Personal Assistant to the Managing Director
Computer Sicences Corperation
Diploma of Management -
ETC
Food Safety Supervisor -
NSW Food Autyhority
OHS Consultation -
Sensible Trainning Solutions
Certificate III Commercial Cookery -
NSW Tafe
Certificate IV Frontline Management -
State Business Treaining
Certificate II Hospitality -
Thinq Training
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