Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brooke Adams

Cairns

Summary

Professional hospitality experience with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

The Crazy Horse Revue
05.2024 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Receptionist

Goodlife Health Clubs 24/7
10.2022 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Waitress

Rising Sun Hotel Auburn
08.2020 - 03.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Cashier

Foodland Balaklava
01.2017 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Horizon Christian School
Balaklava, SA
10-2020

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Hospitality service expertise
  • Drink preparation techniques
  • Staff management
  • Craft cocktail preparation

Certification

  • Responsible Service of Alcohol - License - 00397412 (Clear to Work)
  • Certified Barista - Completed in 2019
  • Current CPR and First Aid training
  • Current police check

Timeline

Bartender

The Crazy Horse Revue
05.2024 - 03.2025

Receptionist

Goodlife Health Clubs 24/7
10.2022 - 05.2024

Waitress

Rising Sun Hotel Auburn
08.2020 - 03.2021

Cashier

Foodland Balaklava
01.2017 - 12.2020

High School Diploma -

Horizon Christian School

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Brooke Adams