Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke Allison

Kerang ,VIC

Summary

Knowledgeable and Experienced Medical Practice Manager committed to fostering great relationships with patients and staff members of a new field. Energetic professional offering professionalism and strong collaboration skills for ongoing relationships with staff and clients within the community. Ready for a new position involved in supporting clients and ensuring quality of banking is always met while maintaining the personal and confidentiality of the communitys banking needs.

Overview

11
11
years of professional experience

Work History

Medical Practice Manager of Operations

McCrae and Strathfieldsaye Dental Surgey
Bendigo , VIC
08.2019 - Current
  • Ordered supplies needed and kept tabs on inventory levels, incoming and outgoing costs.
  • Complied with OSHA and ADA regulations, licensing requirements, and other legal standards in accordance with Accreditation.
  • Created and implemented policies and procedures for effective practice management.
  • Supervised daily operations of two clinics consisting of 7 Dental Practitioners, 10 nursing members and administrators across all departments.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow and business profits.
  • Mentored and coached interns and newly hired team members on office procedures, clinical requirements and computer systems.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Created and maintained all HR requirements personnel records, such as hiring documents, benefits information and payroll data.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Created and maintained electronic record management (EMR) systems to store data and develop monthly reports.
  • Acted as a liaison between the medical practice and external organizations such as hospitals or Dental healthcare networks.
  • Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
  • Managed budgets, financial reports and accounts receivable and payable activities and business payroll for employees and contractors.

Dental Nurse

Bendigo Health
Bendigo , VIC
01.2013 - 08.2020
  • Maintained patient records, including medical histories, dental charts and x-rays.
  • Maintained clear field of operation to pass instruments and deliver suction.
  • Selected and prepared materials and instruments for specialized and routine procedures.
  • Prepared and maintained dental instruments, materials, and equipment for use by the dentist or hygienist.
  • Performed routine lab tasks such as making impressions of teeth or taking x-rays.
  • Assisted in the administration of anesthesia to sedate patients during treatment procedures.
  • Kept detailed notes on all treatments rendered to each patient.
  • Sterilized instruments according to established protocols.
  • Provided instruction to patients on proper oral hygiene techniques.
  • Assisted with ordering supplies and maintaining inventory levels.
  • Confirmed insurance coverage prior to appointments.
  • Filed insurance claims forms accurately and efficiently.
  • Safeguarded patient and protected operations with strict adherence to HIPAA protocols.
  • Organized patient appointment schedules while managing cancellations or rescheduling requests.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Bar and Nightclub Manager

Black Swan and The Perch bar and nightclub
Bendigo , VIC
06.2013 - 09.2018
  • Implemented new policies and procedures for nightlife operations.
  • Negotiated contracts with vendors and suppliers to obtain competitive prices on necessary items.
  • Responded promptly to customer inquiries via phone or email regarding upcoming events at the club or general questions about its services .
  • Actively monitored social media accounts promoting upcoming events at the club .
  • Collaborated with sound engineers, DJs, and musicians, ensuring equipment is properly set up prior to events.
  • Remained within or under budget during event planning to promote financial stability.
  • Analyzed sales data and identified areas where improvements could be made in terms of product offerings or pricing structures.
  • Managed payroll processes including approving timesheets, calculating wages, processing payments .
  • Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
  • Supervised and coordinated rosters and activities of all staff members in a nightclub setting.
  • Scheduled employees for shifts, trained new hires, and conducted performance reviews.
  • Led weekly meetings with staff members discussing operational updates, training opportunities, feedback from customers .
  • Managed club's business and financial records and secured necessary permits.

Education

Bachelor of Science - Applied Psychology

Swinburn
MELBOURNE
08-2021

Certificate III Dental Nursing - Dental Nursing

RMIT University
Melbourne, VIC
07-2014

Skills

  • Practice and Resource Management
  • Strategic consulting
  • Referral management
  • Staff Supervision
  • Human Resources Management
  • Payroll Administration
  • HIPAA and OSHA regulations
  • Marketing Communications Manager

References

  • Kylie Mitchell
  • Oral Health therapist - Mccrae and Strathfieldsaye dental
  • 0439 206 868
  • Karina Bloomfield - Bloomfield Hay and Transport
  • Personal Reference
  • 0418 590 345

Timeline

Medical Practice Manager of Operations

McCrae and Strathfieldsaye Dental Surgey
08.2019 - Current

Bar and Nightclub Manager

Black Swan and The Perch bar and nightclub
06.2013 - 09.2018

Dental Nurse

Bendigo Health
01.2013 - 08.2020

Bachelor of Science - Applied Psychology

Swinburn

Certificate III Dental Nursing - Dental Nursing

RMIT University

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Brooke Allison