Brooke Barrett
Fingal Head,NSW
Summary
A quick and enthusiastic learner with a versatile range of skills in sales, customer service, management, social media, marketing, logistics, administration and communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Wholesale Sales Coordinator
Lack of Color
08.2023 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Set up all new products & SKU's in CIN7.
- Created barcodes for all products in GS1.
- Managed all stock from HQ to clients both domestic & international.
Customer Support Specialist
Temple of the Sun
08.2022 - 08.2023
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Picked, packed & shipped orders
- Daily use of Gorgias, CIN7, Starshipit & Shopify programs.
Marekting/Ecommerce Assistant
Lack of Color - Burleigh Heads
01.2022 - 08.2022
- Responding to customer direct messages on Instagram
- Curating indexes of Influencers/Celebrities
- Reaching out to influencers and celebrities for partnerships
- Liaising with PR agencies
- Ensuring all partnership orders are sent out from warehouse within a fast time frame
- Assisting marketing manager with social media content and ad production
- Organising product to be sent to different companies for photoshoot purposes.
Warehouse Assistant
Lack of Color - Burleigh Heads
01.2020 - 01.2021
- Picking, packing various orders (200+ a day)
- Printing and ordering invoices and shipping labels
- Processing returns and liaising with customers
- Cleaning/steaming products to ensure the best presentation for customers
- Unloading and organising shipping containers with new and old stock
- Keeping warehouse in a neat and tidy state at all times
- Liaising with postage services
- Loaded and unloaded delivery trucks promptly for further distribution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Touring Travel Consultant
Ignite Travel Group - Broadbeach
01.2019 - 01.2020
- Booking and selling packaged holidays to clients
- Meeting monthly sales and targets
- Managing various inbound and outbound call queues
- Managing email correspondence to clients and scheduling follow ups in a professional and timely manner
- Record keeping to maintain organisation
- Communication accurate details to clients to ensure correct information and payment to their holidays are looked after
- Ability to upsell and use various sales techniques
- High attention to detail
Warehouse Administrator
Hats By The 100 - Southport
01.2018 - 01.2019
- Shipping all items sold online via Starshipit
- Liaising with Australia Post and Startrack shipping services
- Correctly picking stock ready for shipment
- Inbounding all new stock via the Website Magento
- Barcoding and pricing all new stock
- Regular stock takes
- Collecting and transferring stock for the 2 different retail stores weekly
- Ordering stock (boxes, postage supplies, stationary)
Manager/Supervisor/Sales Assistant
Top Juice - Pacific Fair
01.2015 - 01.2019
- Customer service
- Food and drink preparation and handling
- Cleaning duties
- Opening and closing store
- Managing a team of 10-15 employees
- Daily banking
- Finalising weekly rosters/time-sheets for all staff
- Cash/eftpos handling
- Stock ordering through online system
- Store merchandising
- Unloading orders from delivery truck
- Producing social media content
Education
DIPLOMA OF MEDIA & COMMUNICATION -
Queensland Institute of Business & Technology
01.2013
RESPONSIBLE SERVICE OF ALCOHOL - undefined
Tafe NSW
01.2011
CERTIFICATE III IN HOSPITALITY - undefined
Tafe NSW
01.2011
HIGHER SCHOOL CERTIFICATE - undefined
Banora Point High School
01.2011
Skills
- Professional
- Communication
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Innovative
- Personal
- Critical Thinking
- Dependable
- Flexible
- Motivation
- Teamwork
- Creative
- Data entry
- Strong enthusiasm
Timeline
Wholesale Sales Coordinator
Lack of Color
08.2023 - Current
Customer Support Specialist
Temple of the Sun
08.2022 - 08.2023
Marekting/Ecommerce Assistant
Lack of Color - Burleigh Heads
01.2022 - 08.2022
Warehouse Assistant
Lack of Color - Burleigh Heads
01.2020 - 01.2021
Touring Travel Consultant
Ignite Travel Group - Broadbeach
01.2019 - 01.2020
Warehouse Administrator
Hats By The 100 - Southport
01.2018 - 01.2019
Manager/Supervisor/Sales Assistant
Top Juice - Pacific Fair
01.2015 - 01.2019
RESPONSIBLE SERVICE OF ALCOHOL - undefined
Tafe NSW
CERTIFICATE III IN HOSPITALITY - undefined
Tafe NSW
HIGHER SCHOOL CERTIFICATE - undefined
Banora Point High School
DIPLOMA OF MEDIA & COMMUNICATION -
Queensland Institute of Business & Technology
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