Brooke Bartholomew
Broadmeadow,NSW
Summary
I am passionate and creative aspiring florist, keen to apply strong artistic sensibilities and a keen eye for detail to craft stunning floral arrangements. Eager to learn from experienced professionals, practice new techniques, and grow in a professional setting, demonstrating commitment to quality, efficiency, and customer satisfaction". I am very compassionate about my career path in floristry and would love to help customers and businesses enjoy happiness out of the beauty of flowers.
I am also experienced across the retail, community services and care sector. I am evidently adaptable to changing work environments and the diverse needs of different clients and customers in a variety of contexts. I have strong interpersonal skills and understand the importance of positive customer/client experiences and value consistent, quality service. I have great administration skills, being proficient with technology and adapting well to new programs and systems. My communication skills are strong, and I also foster a positive, friendly attitude. I am able to work in a team or independently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist
Hancock Speedway
01.2005
- Managing front desk, greeting customers, answering incoming calls and referring to relevant divisions
- Providing administrative support across the organisation
- Coordination of distribution of correspondence throughout the organisation
- Addressing urgent enquiries as they arise
Receptionist
Adamstown Auto Electrics
01.2004
- Managing front desk, greeting customers, answering incoming calls and referring to relevant divisions
- Monitoring and stocking stationery items as needed
- Distributing mail and correspondence as needed
- Adhering to office safety protocol and monitoring guest access
- Management of staff calendars and scheduling bookings
- Monitoring of office expenditure
- Undertaking general administration duties as needed
FLORIST DELIVERY
WILSONS CIVIC FLORIST
02.2025 - 02.2025
- Transported floral arrangements for a busy valentines day.
- Ensured transport was done efficiently and in order of managements requests
- Provided customers with care directions for flower arrangements.
- carefully handled flower arrangements as required
- interacted with customers for their special day receiving their gifts
Canteen
Waratah Public School
07.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- engaging with the school community and students of the school
- preparing food for all lunch orders
- cleaning al areas
- money handling with all students
Community Support Worker
Allied Health
03.2023 - 08.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
- Monitored and reported on client progress, adjusting support plans to meet evolving needs.
Support worker
Allied health care support services
01.2023 - 01.2024
- Personal care for clients
- Disability support
- Community access activities
- Attending appointments with clients
- Assisting clients with their mental health
- Assisting clients in meeting their personal goals
- Dispensing medication to clients
- Conflict resolution with clients
Cleaning Assistant
Maroba
09.2023 - 12.2023
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
Volunteer
WESLEY MISSION NEWCASTLE
05.2022 - 02.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Tracked service activities and outcomes against outlined plans and goals.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Retail Sales Assistant
Athletes Foot
01.2021 - 01.2022
- Greeting customers and assisting with their product needs and enquiries
- Inventory management and handling
- Point of Sale operations and cash handling
- Development of product knowledge to allow delivery of strong customer service
Assistant in Nursing
Charles O’Neil Hostel
01.2006 - 01.2008
- Supporting Registered Nurses and Enrolled Nurses in day to day duties of patient care
- Monitoring and reporting changes in patient’s conditions to their relevant nursing teams
- Assisting patients with feeding meals, personal hygiene and dressing
- Monitoring blood pressure
- Dispensing medications and documenting as needed
- Recording patient observations to ensure continuity of care
- Tailoring care levels on an individual basis for each patient
Café Attendant
Nightingales Café
01.2003 - 01.2004
- Order taking, preparing and serving food and drinks
- Point of Sale operations and cash handling
- Safe food handing
- General cleaning duties as needed
Education
Certificate IV - Community Services
Wesley Vocational Institute
Certificate III - Community Services
Wesley Vocational Institute
Certificate of Reception Skills - undefined
TAFE NSW
Certificate III - Assistant in Nursing
Advanced Careers College
Certificate III - Floristry Certificate III
TAFE NSW
NSW01-2026
Graduate Certificate - Traffic Control
Safework NSW
Newcastle, NSW06-2022
Certificate - Domestic Violence
Lifeline
Newcastle, NSW07-2021
Skills
- Strong communication skills
- Adaptability to changing work environments
- Honest and Reliable
- Excellent time management and prioritization skills
- Personable nature and positive attitude
- Customer Service-oriented
- Bouquet wrapping
- Care and handling techniques
- Creative vision
- Creative floral design
- Inventory management and ordering
- Floral preservation
- Marketing strategy implementation
- Delivery coordination
- Plant care and handling
- Tools maintenance
- Flower pruning and watering
- Colour theory
- Stock organization
- Customer service
- Organization
- Professional appearance
Certification
- Traffic control tickets
- White card
- Workers on foot tickets
- Domestic Violence Awareness Training | Lifeline
Timeline
FLORIST DELIVERY
WILSONS CIVIC FLORIST
02.2025 - 02.2025
Cleaning Assistant
Maroba
09.2023 - 12.2023
Canteen
Waratah Public School
07.2023 - 11.2024
Community Support Worker
Allied Health
03.2023 - 08.2024
Support worker
Allied health care support services
01.2023 - 01.2024
Volunteer
WESLEY MISSION NEWCASTLE
05.2022 - 02.2023
Retail Sales Assistant
Athletes Foot
01.2021 - 01.2022
Assistant in Nursing
Charles O’Neil Hostel
01.2006 - 01.2008
Receptionist
Hancock Speedway
01.2005
Receptionist
Adamstown Auto Electrics
01.2004
Café Attendant
Nightingales Café
01.2003 - 01.2004
Certificate III - Community Services
Wesley Vocational Institute
Certificate of Reception Skills - undefined
TAFE NSW
Certificate III - Assistant in Nursing
Advanced Careers College
Certificate IV - Community Services
Wesley Vocational Institute
Certificate III - Floristry Certificate III
TAFE NSW
Graduate Certificate - Traffic Control
Safework NSW
Certificate - Domestic Violence
Lifeline
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