Brooke Bartlett
Perth,WA
Summary
Always facing hospitality with a positive attitude and strong problem-solving skills, crafted through experience at McDonald's and at The Farm in the UK. Proven track record in team collaboration and customer service, ensuring high-quality operations and satisfaction for both the patrons and team. Recognized for training staff effectively and maintaining organized environments, contributing to seamless service delivery and enhanced guest experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
WA Young Salesians
01.2015 - Current
- Assisted in running the camp for the last 5 years and have been attending for the past 10
- Maintained a clean and safe environment for the kids attending the camp
- Supported engaging, fun, and smooth-running activities by helping with organization and planning.
- Mentored new senior campers and leaders, fostering a supportive and inclusive team environment.
- Helping run camp meetings, debriefs and team building exercises
Hospitality Worker
The Farm
05.2023 - 02.2025
- Prepared Beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
Restaurant Manager
McDonald's
04.2019 - 01.2023
- Worked my way up starting from crew, to crew coach, area leader, then finally training manager.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Carey Baptist College
Harrisdale, WA11-2021
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Computer skills
- Customer service
- Answering phones
- Fundraising
Certification
- First Aid Certificate
- Cert 3 Tourism
- Cert 3 Retail
- Western Australia RSA
- Working with children's check
Timeline
Hospitality Worker
The Farm
05.2023 - 02.2025
Restaurant Manager
McDonald's
04.2019 - 01.2023
Volunteer
WA Young Salesians
01.2015 - Current
High School Diploma -
Carey Baptist College
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