Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Beaton

Melbourne,VIC

Summary

5+ years in customer service, administration and data entry. I have strong communication skills, problem solving and work ethic. I enjoy building relationships across multiple business functions within an organization. I want to enhance my skill set to better develop myself as well as contribute to an organization.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Arch Wood Protection
Werribee, VIC
06.2023 - 01.2024
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Scheduled appointments, meetings and events for management staff.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Retail Sales Associate

TK Maxx
Werribee, VIC
11.2020 - 12.2022
  • Described merchandise and explained use, operation and care.
  • Assisted customers with finding the right product for their needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Handled customer complaints in a professional manner.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Answered store and merchandise questions and led customers to wanted items.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Organized displays to attract customers and promote sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Retail Worker

H&M
Werribee, VIC
03.2019 - 10.2020
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Managed cash register operations using POS system and processed sales and returns.

Education

High School Diploma -

The Grange P-12 College
Hoppers Crossing, VIC
12-2017

Skills

  • Database Management
  • Presentation Design
  • Filing
  • Office Administration
  • Data Entry
  • Minute Taking
  • Document Control
  • Spreadsheet Management
  • Scheduling
  • Customer Service
  • Relationship Building
  • Dedicated Team Player
  • Cash Deposit Preparation

Timeline

Administrative Assistant

Arch Wood Protection
06.2023 - 01.2024

Retail Sales Associate

TK Maxx
11.2020 - 12.2022

Retail Worker

H&M
03.2019 - 10.2020

High School Diploma -

The Grange P-12 College

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Brooke Beaton