Brooke Beli
Bray Park ,QLD
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Support Worker
Connecting Care
Strathpine , QLD
02.2024 - Current
- Proactively empower service users to make informed decisions about their own lives, when appropriate.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Assisted clients with daily living activities, such as bathing, dressing, and grooming.
- Delivered one-on-one sessions with the focus of developing communication skills, problem solving, and self-confidence boosting.
- Assisted with administering medications according to the company guidelines, while also monitoring effectiveness.
- Offering empathetic emotional support and demonstrating genuine compassion to participants, while actively fostering a supportive and nurturing environment tailored to their individual needs and well-being.
- Maintaining client confidentiality to safeguard their privacy, unless needing intervention.
- Effectively managed the coordination and care of multiple clients on a daily basis, while consistently ensuring punctuality and adherence to scheduled commitments.
Food and Beverage Attendant
Pine Rivers Bowls Club
Lawnton, QLD
12.2022 - 03.2024
- Prepared and served food and alcoholic beverages, including wine, craft beers, and custom cocktails, to 200-300 patrons per night.
- Studied and memorized cocktails to ensure quality recommendations to guests.
- Maintained a clean and well-stocked bar area by managing inventory, wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients.
- Warmly welcome 200+ guests a night with a smile ensuring they were promptly served and satisfied.
- Handled and processed $5000+ in transactions including credit, debit and cash payments.
- Guaranteed a safe environment by coordinating with team leaders to regulate alcohol consumption and prevent conflicts.
Customer Support Specialist
KFC
Kempsey
03.2018 - 03.2022
- Ensured customer satisfaction with effective communication skills and swift problem-solving techniques.
- Maintained a tidy work space to guarantee a safe and sterile work environment.
- Assisted with improving drive-thru times by 15%.
- Entrusted with the management and secure transfer of significant sums of money into and out of the safe at the beginning and conclusion of the workday.
- Performed stock take and numbers to ensure the correct amount every time.
- Consulted with customers over the phone respectfully, in a timely and swift manner.
Education
Cert 3 Individual Support -
Equinox College
Caboolture, QLD03-2025
First Aid And CPR -
First Aid Australia
North Lakes, QLD01-2024
NDIS and Working With Children Cards -
QLD Government
01-2024
High School Diploma -
Kempsey High School
Kempsey, NSW09-2021
Skills
- Cleaning and sanitizing
- Life Skills Development
- Presentation Design
- Cultural Sensitivity
- Menu Memorization
- Health codes compliance
- Organizational ability
- Cash Register Operation
- Customer Service
- Professional Appearance
- Ordering Procedures
- Engaging personality
- POS operation
- Reliable team worker
References
References available upon request.
Timeline
Support Worker
Connecting Care
02.2024 - Current
Food and Beverage Attendant
Pine Rivers Bowls Club
12.2022 - 03.2024
Customer Support Specialist
KFC
03.2018 - 03.2022
Cert 3 Individual Support -
Equinox College
First Aid And CPR -
First Aid Australia
NDIS and Working With Children Cards -
QLD Government
High School Diploma -
Kempsey High School
Similar Profiles
ANUSHKA DAYARATHNAANUSHKA DAYARATHNA
Housekeeper at Connecting Care Southfort BendHousekeeper at Connecting Care Southfort Bend
Melissa AndradeMelissa Andrade
Direct Support Professional at Pa Connecting CommunitiesDirect Support Professional at Pa Connecting Communities
Joellen PodollJoellen Podoll
Community Relations Manager at Connecting for KidsCommunity Relations Manager at Connecting for Kids