Brooke Boyd
Darwin
Summary
I'm a confident, friendly, well presented administrative professional with a strong client service focus. As a Darwin Local I am a valuable front end asset, dedicated, organised, and able to operate independently without supervision or contribute as a supportive member of a team. Flexible and multi-skilled with the commitment and drive to set and achieve ambitious management, training and personal goals. I thrive on a challenge and work well under pressure prioritising workloads to ensure deadlines are met.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Palmerston Community Care Centre
Darwin, NT
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Contractor
Benleigh Vending Systems
Darwin, NT
07.2017 - 08.2023
- Stock vending machine according to the layout provided
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Ensure that the configuration on the Nayax System matches the products in the machines
- Addressed all technical faults within a 24-hour window
- Recorded and issued refunds, further providing this information to head office
- Conducted fortnightly banking in accordance with policies and procedures
Divisional Support Officer
Royal Darwin Hospital
Darwin, NT
08.2016 - 12.2018
- Filled out records, staffing sheets and patient documents
- Supported office staff and operational requirements with administrative tasks
- Schedule preadmission appointments for patients
- Managed incoming calls and directed to appropriate department
- Maintain theatre schedules
- Maintained current and accurate medical records for patients
- Maintained rapport with physicians, nurses and other healthcare personnel
Assistant Educator
Girraween Primary School OSHC
08.2015 - 08.2017
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Fostered children's curiosity and interest through creative hands-on activities
- Educate children through modelling and the demonstration of appropriate behavior
- Provide feedback to parents regarding their child's/children's participation at the service
- Actively supervise the children and instruct children in the appropriate use of equipment
- Assist with the indoor and outdoor supervision of the children
- Encouraged children's emotional and social development
- Provided support and guidance to children in conflict resolution
Administration Officer
West Arnhem College, Gunbalanya
Gunbalanya, Northern Territory
05.2011 - 01.2015
- Company Overview: Northern Territory
- Served as liaison between parents and students
- Ensure the timely collection, accurate completion and signing of all timesheets
- Sorting of mail, correspondence and student files
- Apply basic First Aid to students and ordering of new stock
- Coordinated stock take, re-order and supply of consumables
- Basic knowledge of SAMS
- Entering class rolls, enrolling new students
- MYOB
- Creating Purchase Orders
- Assistant teachers aid
- Assisting children with reading and writing
- Liaising with Canteen Manager to write up suitable (nutritional) weekly menus and ordering of new stock
- Booking charters, freight planes, hire cars and organising accommodation for teacher travel or Professional Development courses
- Northern Territory
Administration Officer
Spotless Services Australia
Darwin, NT
10.2008 - 11.2009
- Company Overview: RAAF
- Assisted in the closing out of contracts in time for the end of financial change over
- Assisted in the renegotiation and contract preparation for new contracts
- Successfully met all KPIs while acting in the planned maintenance supervisor position
- Liaising with supervisors to ensure planned maintenance dockets went to the relevant contractor
- Liaising with contractors to ensure maintenance was completed on time, or requesting extensions within an appropriate timeframe
- Troubleshooting to resolve problems presented
- Conducted onboarding training in the use of relevant computer programs & planned works procedures
- RAAF
Administration Assistant
NT Medical Imaging
Darwin, NT
01.2008 - 08.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Coordinating patients X-Rays and reports for appointments
- Medical database management
Education
Intermediate Level - MS Excel
Darwin Human Resources And Computer Academy
Darwin, NT11.2009
Year 10 -
Taminmin College
Humpty Doo, NT12.2006
Skills
- General & accounts administration
- Diary management
- Travel/accommodation coordination
- Focused & disciplined
- Enthusiastic & personable
- Strong communicator
- Team & individual worker
- Culturally aware
- Thrives under pressure
- Highly organized
- Attention to detail
- Database management
- MS Office proficient
- Fast & enthusiastic learner
- Adaptable
- Flexible
- Reliable
- Well-liked & respected
Additionalinformation - Driverlicense
C class driver’s license.
References
- Samantha Snell, Administrator, Benleigh Vending Systems, 0412 603 140
- Dr Brian Spain, CoDirector (Medical) Surgery and Critical Care, Director of Anaesthesia, Director of Hyperbaric Medicine, 0408 821 493
Timeline
Customer Service Officer
Palmerston Community Care Centre
08.2023 - Current
Contractor
Benleigh Vending Systems
07.2017 - 08.2023
Divisional Support Officer
Royal Darwin Hospital
08.2016 - 12.2018
Assistant Educator
Girraween Primary School OSHC
08.2015 - 08.2017
Administration Officer
West Arnhem College, Gunbalanya
05.2011 - 01.2015
Administration Officer
Spotless Services Australia
10.2008 - 11.2009
Administration Assistant
NT Medical Imaging
01.2008 - 08.2008
Intermediate Level - MS Excel
Darwin Human Resources And Computer Academy
Year 10 -
Taminmin College