Brooke Brown
Adelaide,SA
Summary
Experienced Customer Service Supervisor bringing 2+ years of quality performance in customer service and approximately 6 months in customer service support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Grange Drakes
538 Grange Road, Grange, SA
05.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
High School Diploma -
Ocean View College
Adelaide, SA12.2022
No Degree -
Carey Training
Adelaide, SA12.2021
No Degree -
Australian Navy Cadets
Adelaide, SA05.2019
Skills
- Compliance Adherence
- Quality Assurance
- Maintaining Clean Work Areas
- Motivational Leadership
- Workforce Management
- Assignment Delegation
- Professional Phone Etiquette
- Collaborative Environments
- Interdepartmental Collaboration
- Team Productivity
- Customer Relationship Management
- Customer Service
- Staff Assignments and Supervision
- Enforce Policies
- Customer Relations
- Creative Solutions
- Handling Complaints
- Behavior Identification
- Verbal and Written Communication
- Incident Investigation
- Supervising Employees
- Daily Timekeeping
- Staff Training
- Making Announcements
- Responsible Play - Advanced - The Lott
Timeline
Customer Service Supervisor
Grange Drakes
05.2021 - Current
High School Diploma -
Ocean View College
No Degree -
Carey Training
No Degree -
Australian Navy Cadets