Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Brown

Adelaide,SA

Summary

Experienced customer service supervisor with over 3 years of proven performance in delivering exceptional customer service at two Drakes stores. Demonstrated ability to mentor team members and effectively communicate to ensure outstanding service. Skilled in defusing customer dissatisfaction and managing competing priorities, consistently achieving superior results. Known for maintaining a positive attitude and unwavering commitment to customer satisfaction, resulting in high-quality work. Excels in fast-paced environments, completing various tasks with technical proficiency and strong relationship-building skills.

Overview

3
3
years of professional experience

Work History

Scanning Assistant

Drakes Supermarkets
07.2024 - Current
  • Greeted guests in with friendliness and professionalism.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Proofread and edited documents for accuracy and grammar.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Supervisor

Drakes Supermarkets
05.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Led by example, handling complex customer issues personally to ensure high standards of service.

Education

High School Diploma -

Ocean View College
12.2022

Certificate II -

Carey Training
12.2021

Skills

  • Compliance Adherence
  • Quality Assurance
  • Maintaining Clean Work Areas
  • Motivational Leadership
  • Workforce Management
  • Assignment Delegation
  • Professional Phone Etiquette
  • Collaborative Environments
  • Interdepartmental Collaboration
  • Team Productivity
  • Customer Relationship Management
  • Customer Service
  • Staff Assignments and Supervision
  • Enforce Policies
  • Customer Relations
  • Creative Solutions
  • Handling Complaints
  • Behavior Identification
  • Verbal and Written Communication
  • Incident Investigation
  • Supervising Employees
  • Daily Timekeeping
  • Staff Training
  • Making Announcements
  • Responsible Play - Advanced - The Lott
  • Fast Learner
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Workload Management
  • Data Entry
  • File and Record Keeping
  • Product and service knowledge
  • Meeting Scheduling
  • File Management
  • Document Preparation
  • Multitasking
  • Attention to Detail
  • Teamwork and Collaboration
  • Organizational Skills
  • Strong Problem Solver
  • Active Listening
  • Conflict Resolution
  • Task Prioritization

Timeline

Scanning Assistant

Drakes Supermarkets
07.2024 - Current

Customer Service Supervisor

Drakes Supermarkets
05.2021 - Current

High School Diploma -

Ocean View College

Certificate II -

Carey Training

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Brooke Brown