Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Brown

Adelaide,SA

Summary

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

4
4
years of professional experience

Work History

Scheduling Assistant

Deluxe Heating and Cooling
11.2024 - Current
  • Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
  • Collaborated with cross-functional teams to create comprehensive schedules that met project timelines and budget constraints.
  • Promoted a professional working environment, providing administrative support for office organization and documentation management.
  • Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Scanning Assistant

Drakes Supermarkets
07.2024 - 11.2024
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strong organizational and time management skills while managing multiple projects.

Customer Service Supervisor

Drakes Supermarkets
05.2021 - 11.2024
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Led by example, handling complex customer issues personally to ensure high standards of service.

Education

High School Diploma -

Ocean View College
12.2022

Certificate II -

Carey Training
12.2021

Skills

  • Assignment Delegation
  • Professional Phone Etiquette
  • Maintaining confidentiality
  • Appointment scheduling
  • Workload Management
  • File and Record Keeping
  • File Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Organizational Skills
  • Strong Problem Solver
  • Conflict Resolution/De-Escalation

Timeline

Scheduling Assistant

Deluxe Heating and Cooling
11.2024 - Current

Scanning Assistant

Drakes Supermarkets
07.2024 - 11.2024

Customer Service Supervisor

Drakes Supermarkets
05.2021 - 11.2024

Certificate II -

Carey Training

High School Diploma -

Ocean View College

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Brooke Brown