Brooke Burke
Schofields,NSW
Summary
Dynamic Pharmacy Assistant / Beauty Advisor with proven expertise in customer service and OTC recommendations, honed at Terry White Chemmart. Excelled in fostering client relationships and upselling beauty products, significantly enhancing customer satisfaction. Skilled in POS system operation and medication safety, ensuring efficient and accurate service. Passionate about continuous learning in the beauty industry, driving sales and client loyalty.
Overview
11
11
years of professional experience
Work History
Pharmacy Assistant / Beauty Advisor
Terry White Chemmart
Stanhope Gardens NSW
01.2014 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Completed cash register transactions by handling credit and cash payments using pharmacy
- Organized pharmacy area to maintain clean and orderly environment.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Education
Amanda Bernard - Supervisor - 0413910671
Skills
- S2/S3 trained
- Verifying orders
- Supply Restocking
- POS System Operation
- Drug Classification Knowledge
- Patient Counseling
- Medication labels
- Resolving Complaints
- Order documentation
- Customer Service
- Customer care standards
- Pharmacy protocols
- Relationship Building
- OTC Recommendations
- Stocking shelves
- Product restocking
Additional Information
Merchandising of displays
Very good knowledge of fragrance
Timeline
Pharmacy Assistant / Beauty Advisor
Terry White Chemmart
01.2014 - Current
Amanda Bernard - Supervisor - 0413910671