Brooke Burling
Windsor,QLD
Summary
Operations manager with a proven track record at Future Communication Solutions Pty Ltd, excelling in customer service and I foster strong client relationships, driving repeat business and enhancing satisfaction through innovative solutions and meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Owner
Australian Energy & Emission Reductions Pty Ltd
10.2009 - 07.2012
- Engaged in Federal Government Home Insulation Scheme.
- Partnered with contractors to achieve optimal insulation results.
- Oversaw operations of a call center focused on selling the Federal Government Home Insulation Scheme.
- Scheduled appointments for assessors conducting audits under the Federal Government Home Energy Audits Scheme.
- Entered and maintained accurate data in organisational systems.
- Generated accurate invoices for timely billing.
- Managed payroll processing for timely and accurate employee compensation.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Future Communication Solutions Pty Ltd
06.2004 - 06.2009
- Managed operations for communications company.
- Resolved inquiries efficiently to maintain high service standards.
- Managed invoicing operations accurately.
- Developed effective solutions to address operational issues.
- Resolved customer inquiries promptly.
- Conducted thorough credit checks to ensure application accuracy.
- Entered and managed data efficiently.
- Facilitated sales of smartphones and related hardware.
- Directed team operations to ensure timely task completion.
Night Fill
Big W
03.1998 - 06.2004
- Coordinated merchandising strategies across Ladieswear, Menswear, and Intimate Apparel.
- Ensured stock was filled.
- Managed the replenishment of merchandise.
- Took charge of managerial duties in the absence of Team Leaders.
- Assigned tasks to team members.
- Collaborated with customers to identify solutions for their needs.
- Managed back dock operations by verifying incoming stock.
- Arranged shipment of malfunctioning items for replacement.
- Handled return transactions efficiently.
Education
No Degree -
Centenary State High School
Jindalee, QLDSkills
- Customer Service
- Customer relations
- Small business operations
- Operations management
- Administrative oversight
- Sales management
- Attention to detail
- Customer service management
- Inventory management
- Inventory control
- Inventory tracking and management
- Desktops, laptops, and mobile devices
- Operations oversight
Timeline
Owner
Australian Energy & Emission Reductions Pty Ltd
10.2009 - 07.2012
Operations Manager
Future Communication Solutions Pty Ltd
06.2004 - 06.2009
Night Fill
Big W
03.1998 - 06.2004
No Degree -
Centenary State High School
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