Brooke Burns
Summary
I am highly motivated and driven employee with a strong proven ability in implementing procedures and investigating work health and safety incidents. I have exceptional communication skills and the ability to establish and maintain key stakeholder relationships. I have a curious nature and am fast learner, eager to acquires more skills. I am passionate about ensuring all workplace goals are met. Prior to the listed jobs I worked in retail and hospitality industries.
Overview
8
8
years of professional experience
Work History
Factory Worker
Totally Pure Fruits
Red Hill, VIC
10.2023 - 02.2024
- Performed quality control checks on all products prior to packaging.
- Reported defective product to supervisors for further inspection.
- Measured and weighed products to meet quality standards and prevent waste.
- Stacked boxes onto pallets for storage or shipment in an orderly manner.
- Cleaned work areas and machines to maintain a safe and organized environment.
- Communicated effectively with team members regarding tasks and progress.
- Ensured compliance with company policies and procedures at all times.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Service Officer
Services Australia
Rockhampton, QLD
04.2023 - 10.2023
- Simplifying processes and procedures for customers, by promoting and assisting with the digital service offer during outbound contacts.
- Conducting customer phone interviews ensuring each customer interaction is helpful an informative, assisting with any additional enquiries
- Remaining transparent during all team interactions, reducing required re-work and promoting inclusive behaviour and celebrating diversity
- Processing a high volume of jobseeker, youth allowance and low income health care card new claims efficiently.
- Ensuring work allocated is completed end to end to align with company expectations
- Work efficiently within a team environment, whilst having the ability to remain productive and work autonomously
- Make evidence-based decisions by following relevant resources
- Identifying team needs and ensuring goals are met
Work Health and Safety Officer
Defence Housing Australia
Gungahlin, ACT
11.2021 - 09.2022
- Conducted desktop reviews of contractors safe management systems
- Project lead for upgrade of emergency response procedures for head office and regional offices
- Conducted desktop incident investigations for contractors, tenants and employees
- Conducted construction site audits, developing and distributing reports on findings and corrective actions
- Interpret and assist implementing WHS legislation and applicable codes of practices
- Provide sound WHS advice to employees and contractors via email and phone
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to WHS
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Domestic travel to conduct site audits and attend WHS conferences
Work Health and Safety Advisor
Australian Bureau of Statistics - Census
Belconnen, ACT
02.2021 - 11.2021
- Responsible for the implementation of procedures and practices for employees to protect workers. Recommend practices to reduce ongoing hazards with improved methods, processes and materials.
- Determine root cause of accidents through detailed investigations and reports, and identified potential prevention strategies to mitigate future risk.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritise and organise tasks to efficiently accomplish service goals.
- Responsible for queue calls and emails of a more complex nature, responding quickly to questions and inquiries, whilst maintaining a high level of professionalism and calmness with personnel, even in high-stress situations.
- Review WHS documents and obtain additional information to complete tasks with high levels of accuracy and in a time efficient manner to avoid delays.
- Design and implementation of standard operating procedures for optimal efficiency.
Traffic Controller, Team Leader
STA Traffic Management Solutions
, VIC
01.2016 - 08.2020
- Supervise and control delineation of work sites.
- Supervise and oversee other Traffic Controller’s (TC’s) on various tasks.
- Implementing and maintaining Traffic Management Plans.
- Managing vehicle and mobile plant movement inside and outside of site.
- Managing a safe pathway for pedestrians and cyclists.
- Effective communication with stakeholders, site supervisors, engineers and contractors.
- Radio communication with colleagues, truck and delivery drivers.
- Ability to assess and eliminate workplace hazards to complete Safe Work Method Statements.
- Working collaboratively in completing Task Risk Assessments.
Education
Responsible Service of Alcohol -
Access Recognised Training
ACTCourse Work - Conducting Work Place Investigations
Justitia
Course Work - Lead Auditor
PwC Training Academy
ACTCertificate IV - Work Health And Safety
Pinnacle Safety And Training
Year 10 Certificate -
Kaleen High School
Work Safely in The Construction Industry -
Construction Training Group
Working With Vulnerable People (WWVP) -
ACT
Work with Children Check -
Victoria
Skills
- Highly motivated and dedicated employee
- Strong work ethic and values systems
- Excellent interpersonal skills
- Outstanding customer service skills
- Highly organised and strong time management skills
- Proven ability to work well autonomously and within a team
- High attention to detail and priority management skills
- Highly developed WH&S skills
- Proven leadership and supervisory experience
Referees
Supplied upon request
Timeline
Factory Worker
Totally Pure Fruits
10.2023 - 02.2024
Service Officer
Services Australia
04.2023 - 10.2023
Work Health and Safety Officer
Defence Housing Australia
11.2021 - 09.2022
Work Health and Safety Advisor
Australian Bureau of Statistics - Census
02.2021 - 11.2021
Traffic Controller, Team Leader
STA Traffic Management Solutions
01.2016 - 08.2020
Responsible Service of Alcohol -
Access Recognised Training
Course Work - Conducting Work Place Investigations
Justitia
Course Work - Lead Auditor
PwC Training Academy
Certificate IV - Work Health And Safety
Pinnacle Safety And Training
Year 10 Certificate -
Kaleen High School
Work Safely in The Construction Industry -
Construction Training Group
Working With Vulnerable People (WWVP) -
ACT
Work with Children Check -
Victoria
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