Brooke Carpinteri

18 Nerissa Grv, Oak Park,VIC

Summary

Knowledgeable and dedicated customer service associate in the retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with customers to help them on their needs. Specialise in quality and speed to check out customers. Driven, detail-oriented and adept at managing high-stress situations and resolving customer disputes effectively, especially during the holiday season. Skilled in active listening and money handling. Hardworking and passionate help achieve customer satisfaction and company goals.

Work History

Customer Service Representative

Peter Alexander Sleepwear- The Just Group

Essendon, VIC

12.2023 - 02.2024

Handled customer inquiries and suggestions courteously and professionally.
Folded and organised the clothing on display.
Managed high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts during the holiday season.
Checked out customers through the register.
Assisted with opening and closing procedures at the store in the DFO.

Education

High School Diploma -

Strathmore Secondary College

Strathmore, VIC

12.2025

Skills

Helpful
Organised
Active Listening
Critical Thinking
Hardworking

Neat
Fast Learner
Determined
Detail Oriented
Money handling abilities

Basketball, Organising, Cooking & Baking, Make-up & Beauty

These are activities I truly enjoy in my spare time.

Timeline

Customer Service Representative

Peter Alexander Sleepwear- The Just Group

12.2023 - 02.2024

High School Diploma -

Strathmore Secondary College