Brooke Cathrine

• Front Reception; Set appointment schedules and reshuffle appointments accordenly.
• Provide pre-consultation to clients as a qualified hairdresser to book appointments for hairdresser - increased 10% of salon sales last quarter.
• Customer service for in demand retail sales; Target increased for the quarter in peak times.
• Work flexible shifts and within set roster.
• Maintain and review shop financials; Raise purchase orders for unpacked deliveries. Note down overall stock-keep on a weekly basis.
• Advise any new units required in house or in retail.
• Diligently prepare for a retail and salon shop annual head office compliance inspection.
• Manage customer queries phone or direct in person.
• Collaborate with peers, redesign and implement activities impacting latest promotional campaigns.

• Work independently or collaborate within an active online team environment.
• Self-motivated in hybrid working environments, strong sense of personal responsibility.
• Work well in a team setting direct or virtually, provide support ed guidance when required or attend virtual meets to provide researched information.
• Use critical thinking to break down problems: Evaluate solutions and make decisions for P & C office supplies.
• Manage email efficiently in order to complete all tasks within set deadline of contract outlined by Chief People Officer, Hawthorn Swinburne University of Technology.
• Calendar management between Professors, Executive Assistants and Chief People Officer; Schedule all hybrid meets, or liaise with assistants onsite if applicable.
• Organise to scheduled events; review attendee dietary requirements to organise catering bookings, send all invites with clear information.
• Detail-oriented with a strong work ethic.

• Calendar Management; Meet schedules to coordinate required arrangements including online invitations.
• Actively listen to proactively action and handle confidential and sensitive information with tact.
• Minuet take; Listen to compose list of agenda tasks.
• Coordinate conferences and meetings.
• Process travel or event expenses and reimbursements for team and senior management groups.
• Screen calls and emails to respond accordingly; Make executive correspondence and priority factors.
• Update documents to prepare or create presentation to provide support to boost team productivity.
• Manage Mail; Incoming or outgoing correspondence inclusive of merge and general administrative tasks.
• File paperwork and coordinate computer-based information.

• Design business plan to define concept, short-term and long-term goals and strategise the registered running business entity.
• Prime tasks as small business owner: Distribute work order to field staff; Allocate recourses within budget.
• Fulfill client requirements; continuing pre-promoted marketing strategies. Attend meetings with clients, raise pre-assessed construction project quotations to schedule into construction project management.
• Delegate task specifics upon final project inspection prior to distributing customer invoices.
• Onboard trades; field technicians, supervisors and labourers; Conduct compliance check on each contract management requirement states within contract.
• Evaluate delivery reports and statements to manage cash flow: Develop improvement plans to the business during pandemic vs viable forecasting.
• Track data, attendance and staff punctuality: Address repeated problems quickly.
• Negotiate price with clients and vendors to decrease expenses and increase profit.
• Mitigate small business risks by working closely with staff members and assessing performance regularly.

• Oversee personal and professional calendars to coordinate appointments for future events and meet.
• Increased contract resource solutions by 25% annually overview,
• Maintain appropriate filing of personal and professional documentation without paper ripping.
• Collate information of works completed vs photos to justify what is complete vs what is not. Raise invoice to vendors for scheduled payables on approvals.
• Communicate to liaise with other staff, vendors, subcontractors or to Director; financials or project construction budget vs allocations.
• General administrative support including work schedules. Staff travel or director event arrangements.
• Respond to emails and other requests to facilitate what must be done.
• Practice excellent communication to enhance clear team processes.
• Answer phone or attend meet to address vendor questions to promote vendor value and continued business.
• Handle confidential and sensitive information with tact.
• Managed calendar; schedule meet and work orders.
• Process travel expenses and reimbursements for executive, team and for senior field management.
• Reactive phone and email experience; Priority factor; Eisenhower Matrix method, determine action accordingly.
• Maintain automated alert systems for important project or work order schedule deadline.
• Streamline operations to priority tasks to increase productivity overtime; Provide clear performance reviews quarterly unless differed.
• File paperwork and organized computer-based information.

Victoria and South Wales I Tasmania - Telecommunication Construction Projects Contracting

• Email and phone co-ordination; correspondence to facilitate communicate to field construction project technicians; Allocate resources accordingly interstate and in Victoria via vendor software.
• Work order approvals prior to raising invoice amounts.
• Maintain filing of personal and professional documentation appropriately; On-board staff into business.
• Increased staffing and resource solutions by 15%
• Correctly onboard staff and documents into vendor pre inductions before staff allowed on site; file information with disclosure with vendor; Small NBN.Co construction business.
• Participate in team meetings and staff training sessions.
• Identify needs to coordinate plans for travel and out-of-town functions.
• Provide staff coaching for online for field productivity development.
• Multifaceted errands completed day-to-day; Manage emails, or answer Director staff queries if unavailable.
• Arrange field staff travel or transportation.
• Attend meetings, took notes and tracked actionable.
• Book and rent property for staff accommodation with Director approval. Outfit properties accordingly to accommodate staff each roster period.
• Maintain interstate property maintenance, arrange deliveries; Working away from home allocations only.
• Experience with productivity tools such phone; Google and Docs.
• Handle incoming mail, bills and invoices and completed appropriate actions.