Thomas Federici

Responsible for providing excellent customer service to ensure maximum customer satisfaction.

Have been recognised by the company for my outstanding customer service and rapport with customers.

Operating the till, by processing both cash and eftpos transactions.

Store and stock products on shelves and in the backroom.

Assisting fellow colleagues as needed throughout the store.

Maintaining an accurate log sheet of daily moves, scanning inventory, and counting accurately.

Operating espresso machines and commercial coffee brewers to create beverages.

Engages with vendors and drivers with a positive and friendly attitude.

Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Checked and verified photo identification prior to granting facility access.

Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Investigated suspicious activities and persons to maintain security of premises.

Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.

Enhanced customer satisfaction by providing efficient and friendly service.

Received Crew Member Of The Month 4 times within my time at McDonald's.

Skilled at working independently and collaboratively in a team environment.

Demonstrated strong organizational and time management skills while managing multiple tasks.

Worked effectively in fast-paced environments.

Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Upsold additional products and services to customers, increasing revenue.

Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.

Proven ability to learn quickly and adapt to new situations.

Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to customers.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Elevated customer satisfaction through followup and enthusiastic customer service.

Assisted in training new servers, sharing best practices for excellent customer service.