Brooke Cox
Bundaberg
Summary
Motivated professional with extensive experience in customer service and administrative tasks.
Overview
12
12
years of professional experience
Work History
Mask Fit Tester
CQUniversity
03.2024 - Current
- Conduct Quantitative Fit Testing using a PortaCount machine, undertaking a sequence protocol exercises.
- Carry out mask fitting as per protocols and training and ensure the correct fitting of mask for students as per Health Authority approved mask list.
- Ensure the equipment is in working order, cleaned and maintained as per procedure.
- Follow a scheduled appointment list and fit test students within the allocated appointment time.
- Updating mask fit testing results in TSI and Sugar CRM, printing certificates and basic general appointment administration.
- Monitoring of stock and consumables
- Adherence to standards and guidelines and university procedures
Bookkeeping Administrative Assistant
Aurora Homes Qld
09.2021 - Current
- Provided financial insights for budgeting and forecasting activities.
- Input data into accounting system and maintained integrity of system information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors. Various tasks completed by using various computer programs from Microsoft office.
Digital Printer Operator
The Inkspot Printers
01.2014 - 09.2021
- Prepared and operated digital printing press for maximum efficiency and production.
- Multi-tasked to keep all assigned projects running effectively.
- Enhanced print quality by conducting regular maintenance and calibrations on digital printing equipment.
- Proofed all job orders, securing client approval prior to production.
- Worked closely with sales teams to develop accurate quotes for clients considering various factors like time constraints, material costs, and print volume.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Monitored print schedules closely to meet tight deadlines without sacrificing quality or customer satisfaction.
- Collaborated with graphic designers to ensure accurate color matching and high-quality prints.
- Managed inventory of supplies, ensuring timely reordering and minimal waste.
Receptionist
The Inkspot Printers
01.2012 - 01.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Quote print jobs for clients
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Certificate III - Business Administration
TAFE Queensland
Maroochydore, QLD07.2011
Skills
- Customer Service
- Quality Assurance
- Organization and Time Management
- Process adherence
- Multitasking
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
References
Sharyn Jones
Supervisor - Mask Fit Testing Administrator
CQUniversity Bundaberg
0490 144 445
Tony Cox
Director
Aurora Homes Qld
0434 024 279
Tamika Bampton
Manager
The Inkspot Printer's
0467 257 525
Timeline
Mask Fit Tester
CQUniversity
03.2024 - Current
Bookkeeping Administrative Assistant
Aurora Homes Qld
09.2021 - Current
Digital Printer Operator
The Inkspot Printers
01.2014 - 09.2021
Receptionist
The Inkspot Printers
01.2012 - 01.2014
Certificate III - Business Administration
TAFE Queensland
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