Brooke Defrenne
Bunbury,WA
Summary
I am an outgoing and compassionate Individual that will dedicate my time & energy into making sure that I'm the best possible version of myself.
In my spare time I have a special interest in Creative writing and have a keen interest in Marine life and helping to preserve our Oceans.
Overview
2
2
years of professional experience
Work History
Volunteer
Dolphin Discovery Centre
10.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Waitress Trainee
Backbeach Cafe & Restaurant
10.2022 - 12.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Junior Retail Assistant
Stepping Out Dance World
05.2022 - 09.2022
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
No Degree - Completed Year 10
Bunbury Regional Community Collage
Bunbury, WA12.2021
Skills
- Telephone Etiquette
- Event Setup
- Flexible Schedule
- Fundraising
- Answering Phones
- Computer Skills
- Social Media Management
- Attention to Detail
- Teamwork and Collaboration
- Community Outreach
- Adaptability and Dependability
- Professional Appearance
- Community Service
- Positive Attitude
Interests
- Surfing
- Skateboarding
- Dance
- Creative Writing
Timeline
Volunteer
Dolphin Discovery Centre
10.2023 - Current
Waitress Trainee
Backbeach Cafe & Restaurant
10.2022 - 12.2022
Junior Retail Assistant
Stepping Out Dance World
05.2022 - 09.2022
No Degree - Completed Year 10
Bunbury Regional Community Collage
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