Brooke Diss
Pioneer Bay,VIC
Summary
After 3 years of being a Stay at Home Mum and many years experience within the Retail and Hospitality sectors, I have now found my calling and am currently studying Aged Care. I am passionate about public service and community involvement, highlighted through my volunteer work. Have proven to be a hardworking employee with customer service, multitasking, and time management abilities. Highly-motivated, with desire to take on new challenges with my strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Femme Connection - Caroline K Morgan
10.2018 - 03.2020
- Greeted customers and offered assistance in finding needed items.
- Maintained stores tidiness through regular and E.O.D cleaning tasks ie, wipe/disinfect all surfaces, dusting and mopping.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Supported management team in developing action plans for addressing underperforming areas.
Quick Service Food Server
Variety of Takeaway restaurants/Cafe's
04.2013 - 09.2018
- Served orders to customers at windows, counters and tables.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Operated cash register and received payment from customers in cash or credit form.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained cleanliness of dining area and kitchen areas.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies.
- Assembled and served meals according to specific guest requirements.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Followed all safety protocols when handling hot foods or beverages.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to company policies and health regulations regarding food storage, preparation, and safety practices.
- Maintained safe food handling practices to prevent germ spread.
- Scrubbed and polished counters to remove debris and food.
- Ensured compliance with local health department regulations concerning sanitation standards.
Education
Year 12 VCE -
Hallam Secondary College
12-2011
Aged Care
Intercare Training
CurrentSkills
- Customer Service
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Adaptable and Flexible
- Goal-Driven
- Organized
- Attention to Detail
- Documentation and Reporting
- Store Policies and Procedures
- Staff Support
- Relationship Building
VOLUNTEER WORK
- Ran/Managed an after hours school care program
- Volunteered my time to work at my local opportunity store
- Have undergone 120 work placement hours in previous Aged Care training in which i had an unforeseeable withdrawal before certificate completion.
Certification
- Valid Victorian Drivers License
- Hand and Hygiene for Clinical Healthcare Workers Cert
- Cert ll in Community Services
Timeline
Retail Assistant Manager
Femme Connection - Caroline K Morgan
10.2018 - 03.2020
Quick Service Food Server
Variety of Takeaway restaurants/Cafe's
04.2013 - 09.2018
Year 12 VCE -
Hallam Secondary College
Aged Care
Intercare Training
- Valid Victorian Drivers License
- Hand and Hygiene for Clinical Healthcare Workers Cert
- Cert ll in Community Services
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