Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Brooke Doran

Raymond Terrace,NSW

Summary

A highly motivated individual, I have the ability to prioritise a heavy workload, work within designated time frames and maintain high standards. I am seeking an opportunity to amalgamate my skills with your organisation, as I feel that this would utilise my experience, knowledge and resourcefulness. I have a proven ability to establish and maintain excellent communication, sufficient transferable skills and also distinguished relationships with clients.

Overview

24
24
years of professional experience

Work History

Bar Supervisor

Tilligerry RSL Sports Club
07.2020 - Current
  • I am responsible for promoting and growing the business, hire and train Barstafff, and ensure that patrons are receiving excellent customer service, monitoring the cash drawer at the bar and performing alcohol inventories at the end of each night to help in maintaining proper inventory levels
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • As a Supervisor, I am observant and have the ability to think critically and efficiently
  • I am a skilled communicator with excellent problem-solving, observation, and interpersonal skills
  • Day to day tasks include: Recruit, interview, hire and train new bar staff employees
  • Handle customer complaints
  • Advertise the daily, weekly, and monthly promotions of the bar
  • Ensure staff is following all food control and safety regulations
  • Create employee schedules based on expected customer numbers
  • Trained and supervised new bar staff on menu items, customer service, and safety protocols
  • Managed inventory and restocking of bar supplies, resulting in a decrease in waste and spoilage
  • Maintained a clean and organized bar, ensuring compliance with health and safety regulations
  • Improved the bar's efficiency by streamlining the ordering and delivery process
  • Maintained a clean and orderly workspace, resulting in a decrease in customer complaints about the bar environment
  • Monitored cash flow and reconciled the bar's daily revenues and expenditures, resulting in a decrease in losses
  • Familiar with a bar-specific POS system that streamlines transactions and reduced wait times for customers.

Firefighter

Fire & Rescue NSW
11.2017 - Current
  • I have was a member of the Fire & Rescue NSW family since November 2016 - Due to Family illness,as well as relocation,I was to resign.
  • Learning to be a highly skilled firefighter & being able to use my expertise & experience, has enabled me to educate the community in preparation & prevention in an emergency situation
  • I love the fact that there are great opportunities for specialization and career progression within this diverse organization
  • Being a firefighter is an incredibly rewarding role, allowing self-discovery and continuing confidence
  • To be a successful firefighter, you need to be a person whose core values are in line with the team
  • Integrity, respect, courage, trust, and loyalty are a crucial part of success
  • You need to thrive on teamwork, be motivated by a desire to help others in their time of need, and have a desire to support your community.

Customer Administration

Genesis Fitness Club
11.2011 - 11.2015
  • I commenced a position with Genesis Fitness Group in a fast-paced role where I applied my customer service skills and passion for the fitness industry
  • I was bodybuilding at the time, so it slotted right in with my chosen lifestyle
  • I was required to complete the following: Generate membership sales & referrals from existing members and new sales
  • Achieve sales targets and budgets
  • Have an excellent phone manner
  • Generate internal upgrades and referrals
  • Contact prospective members by phone and generate appointments
  • Conduct sales appointments & setup up membership
  • Maintaining general housekeeping of the gym
  • Follow all processes & procedures
  • Cover all aspects of gym operations, sales & front desk
  • Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys.

Customer Service Administration

BT Financial Group
04.2004 - 01.2006
  • With experience in customer service, I commenced a customer service position with BT Financial Group
  • Part of the requirement of this position was to communicate clearly and confidently with customers, fostering great relationships and providing service that can really exceed their expectations
  • I was part of a diverse team environment, which I had previously worked in and thrived in
  • We, as a team, developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
  • I departed BT Financial Group to raise my small, and growing family, and relocated to Outback NSW.

Customer Service Specialist

Telstra Telecommunications
09.1999 - 08.2004
  • My position enabled me to use my professional assets whilst working under extreme pressure in a fast paced environment
  • As a member of Telstra Telecommunications team, I learn't to: Successfully carry out and complete day to day tasks, making sure our business ran smoothly and effectively
  • Achieve customer service targets using standard company procedures
  • Identify provisioning difficulties and facilitate proposed resolution with the customer in accordance with national procedures and action using core systems and processes
  • Ensure quality of resolution to ensure complaints are not escalated or reopened.

Education

Psychology - Trauma -

University of Western Sydney
02.2024

Undertake a complex transport rescue -

Fire & Rescue NSW
11.2021

Undertake road crash rescue -

Fire & Rescue NSW
11.2021

Maintain safety at an incident scene -

Fire & Rescue NSW
11.2021

Protect and preserve incident scene -

Fire & Rescue NSW
10.2021

Operate communications systems and equipment -

Fire & Rescue NSW
10.2021

Cert ID CUA41115Responsible Service of Alcohol/Gaming -

Bar Max
03.2020

Injury Prevention -

Fire & Rescue NSW
08.2018

Risk Management -

Fire & Rescue NSW
06.2018

Electrical Hazard Awareness -

Fire & Rescue NSW
05.2018

Wildfire Awareness -

Fire & Rescue NSW
05.2018

Urban Fire Awareness -

Fire & Rescue NSW
04.2018

BA Open Circuit -

Fire & Rescue NSW
04.2018

Gas Test Atmospheres -

Fire & Rescue NSW
04.2018

Basic Life Support -

Fire & Resue NSW
04.2018

Provide Advanced Resuscitation -

Fire & Rescue NSW
04.2018

HAZMAT -

Fire & Rescue NSW
03.2018

Skills

  • Communication
  • Ability to Work Under Pressure
  • Leadership
  • Time Management
  • Teamwork
  • Critical thinking and problem solving

Accomplishments

    NSW Premiers Bushfire Emergency Citation


    National Emergency Medal


    National Medal - Long Service RFS

Personal Information

Driving License: 13504302

References

Sation Commander James Blanch, Fire & Rescue NSW, 0434165631

Timeline

Bar Supervisor

Tilligerry RSL Sports Club
07.2020 - Current

Firefighter

Fire & Rescue NSW
11.2017 - Current

Customer Administration

Genesis Fitness Club
11.2011 - 11.2015

Customer Service Administration

BT Financial Group
04.2004 - 01.2006

Customer Service Specialist

Telstra Telecommunications
09.1999 - 08.2004

Psychology - Trauma -

University of Western Sydney

Undertake a complex transport rescue -

Fire & Rescue NSW

Undertake road crash rescue -

Fire & Rescue NSW

Maintain safety at an incident scene -

Fire & Rescue NSW

Protect and preserve incident scene -

Fire & Rescue NSW

Operate communications systems and equipment -

Fire & Rescue NSW

Cert ID CUA41115Responsible Service of Alcohol/Gaming -

Bar Max

Injury Prevention -

Fire & Rescue NSW

Risk Management -

Fire & Rescue NSW

Electrical Hazard Awareness -

Fire & Rescue NSW

Wildfire Awareness -

Fire & Rescue NSW

Urban Fire Awareness -

Fire & Rescue NSW

BA Open Circuit -

Fire & Rescue NSW

Gas Test Atmospheres -

Fire & Rescue NSW

Basic Life Support -

Fire & Resue NSW

Provide Advanced Resuscitation -

Fire & Rescue NSW

HAZMAT -

Fire & Rescue NSW

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