Brooke L Doyle
Redbank,QLD
Overview
14
14
years of professional experience
Work History
Service Advisor
Westpoint Autos
Seventeen Mile Rocks , Qld
02.2021 - Current
- Completed Executive service advisor training with Nissan. Completed New service advisor introduction on site with Isuzu Ute Australia.
- knowledge in the following brands - Nissan, Isuzu, Hyundai, GMW, Suzuki, LDV, Mahindra.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
Administration
Cleveland Collision Centre
Brisbane, QLD
09.2015 - 12.2015
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Created databases and spreadsheets to improve inventory management and reporting accuracy. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Ordering parts and Supplies. organizing payroll and rosters Kane Mackley (07) 3286 3291
sales assistant, food preparation
The Russel Island bakery
Russel island , Qld
10.2012 - 10.2015
- Recommended and helped customers select merchandise based on their needs.
- Completed purchases with cash, credit and debit payment methods.
- Increased purchase totals by recommending additional items.
- Organized items in visually appealing manner.
- Developed and executed sales promotions.
- long term employment
customer service, food preparation
Panets country bake
Beaudesert , QLD
04.2012 - 09.2012
- cash handling
- customer service
- food preparation
customer service, food preperation
Hungry Jacks
Beaudesert, QLD
02.2011 - 06.2011
- cash handling
- customer service
- food preparation
- working in a team
- working in a fast pasted environment
Education
Associate of Applied Science - Diploma of beauty therapy
Australian institute of applied sciences
Skills
- Reliable team worker
- Neat, clean and professional appearance
- Reliable and punctual
- Cash handling and banking
- Financial reporting
- Managing multiple priorities
- Eye for detail
- Excellent multi-tasker
- time management skills
- being able to perform well in a team
- attention for detail
- Effective time management
- Strong organizational skills
- QuickBooks
- Insurance processing
Accomplishments
Recognized by peers and management for going above and beyond normal job functions. Being a great team player, cleaning ability's, and outstanding customer service. the ability to perform good under pressure,
Timeline
Service Advisor
Westpoint Autos
02.2021 - Current
Administration
Cleveland Collision Centre
09.2015 - 12.2015
sales assistant, food preparation
The Russel Island bakery
10.2012 - 10.2015
customer service, food preparation
Panets country bake
04.2012 - 09.2012
customer service, food preperation
Hungry Jacks
02.2011 - 06.2011
Associate of Applied Science - Diploma of beauty therapy
Australian institute of applied sciences
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