BROOKE DUNCAN
Capalaba,Qld
Summary
Hardworking Aircraft Ground Attendant with expertise in customer service and problem solving. Over two years of aviation experience with multiple airlines. Team player with excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Corporate Air / Link Airways Ground Crew
03.2023 - Current
- Proficient in both check in/ boarding procedures with outstanding customer service
- Knowledge in Sabre system extension DW.
Ground Crew
Virgin Australia/ Winkel Aviation Services
06.2023 - Current
- Proficient in Sabre and IFIDS systems as well as Precision Timing Reports.
- Maintained accurate documentation of performed work and completed tasks.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Individually performing the customer service role of both check in and boarding procedures each flight.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Lead emergency procedure evacuations and protocols.
- Carry out Weekly and monthly audits
Holiday Staff
QantasLink/ Winkel Aviation Services
06.2022 - Current
- Experience in a duty manager position/role throughout an aircraft turnaround
- Proficient in Qantas systems. (Altea, CM)
- Responsibilities include operating airline check in/boarding with exceptional customer service
- Extensive knowledge on how to manage a flight disrupt/cancellation and customer rebooking/HOTAC
- Mentored new staff in training
- Experience in the Qantas Club lounge with exceptional customer service
Team Member
Kmart Gladstone
08.2021 - 06.2022
- Updating shop floor presentation weekly while attending to customer concerns and requests.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
McDonald’s Boyne Island
12.2018 - 07.2021
- Responsibilities included assisting with the new crew member training, maintaining store cleanliness to a high standard while demonstrating exceptional customer service throughout.
Coach
Gladstone Gymnastics
01.2019 - 03.2020
- Responsibilities included creating and teaching of daily lesson plans to facilitate children ages 4 – 15.
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
Hippotherapy Assistant
Encompass Allied Health
03.2019 - 11.2019
- Responsibilities included providing hands on assistance with children with disabilities, in a teamwork environment.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Assistant
Peace Aviation
03.2006 - 01.2006
- Work experience at Peace Aviation
- Understanding of aviation skills to succeed in an aviation pathway
- Instructional training flight undertaken
- PowerPoint presentations for senior-level staff with attention to detail.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Aviation - Aviation Management And Operations
Griffith University
Brisbane, QLD2021
High School Diploma -
Chanel College
Gladstone, QLD2021
Tannum Sands State High School
Tannum Sands, QLD2018
Skills
- Proficient in all Microsoft Office and Google Chrome Programs
- Leadership and organizational skills
- Able to work under pressure and deal with conflict resolution
- Ability to work positively in a team environment
- Critical thinking and problem-solving skills
- Ability to time manage
- Problem-Solving
Timeline
Ground Crew
Virgin Australia/ Winkel Aviation Services
06.2023 - Current
Corporate Air / Link Airways Ground Crew
03.2023 - Current
Holiday Staff
QantasLink/ Winkel Aviation Services
06.2022 - Current
Team Member
Kmart Gladstone
08.2021 - 06.2022
Hippotherapy Assistant
Encompass Allied Health
03.2019 - 11.2019
Coach
Gladstone Gymnastics
01.2019 - 03.2020
Crew Member
McDonald’s Boyne Island
12.2018 - 07.2021
Assistant
Peace Aviation
03.2006 - 01.2006
Bachelor of Aviation - Aviation Management And Operations
Griffith University
High School Diploma -
Chanel College
Tannum Sands State High School
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