Accomplished Retail & Bar Manager at Lovisa & Khokolat Bar with years of experience in customer service, satisfaction & retention with a proven track record in enhancing customer experiences and exceeding sales goals through strategic selling and effective team training. Skilled in inventory control and visual merchandising, I excel in leadership development and building strong relationships, driving business growth and operational excellence. Passion for learning about the company product and branching into broader opportunities.
Hi, I’m
Brooke Duncan
Carlton,VIC
Summary
Work History
Lovisa (Highpoint)
Retail Manager
01.2023 - 01.2024
Job overview
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
Lovisa Elizabeth Street
Visual Merchandising Manager
12.2018 - 01.2024
Job overview
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Managed merchandising standards and maintained consistency across distribution channels.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
Mecca
Beauty Host
12.2022 - 04.2023
Job overview
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
Lovisa Melbourne Central Lvl 1&2
Retail Sales Manager
11.2018 - 01.2024
Job overview
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Recruited, hired and trained 20+ associates to develop into productive team members with excellent product knowledge.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Baraq Bar & Club
Booth Manager
01.2023 - 12.2023
Job overview
- Optimized booth layouts for enhanced traffic flow, leading to increased visitor engagement.
- Monitored competitor activity at events to stay informed about market trends and adapt strategies accordingly.
- Enhanced company reputation with exceptional booth presentation and attention to detail.
- Streamlined operations for improved event outcomes through effective team coordination and communication.
- Boosted sales performance by training staff on product knowledge and persuasive selling techniques.
- Built strong relationships with vendors and suppliers, ensuring timely delivery of required materials and services.
- Delivered memorable experiences for clients by addressing their needs promptly and professionally.
- Maintained a clean, organized, and safe environment at the booth for both staff members and visitors alike.
- Increased customer satisfaction by implementing efficient booth management strategies.
- Assisted in the development of clear objectives for each event, aligning them with overall business goals.
Khokolat Bar
Bar Manager
01.2020 - 12.2023
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Sephora
Makeup Artist
01.2023 - 11.2023
Job overview
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Conducted consultations to understand client's desired look.
Windsor Smith
Retail Sales Associate
02.2022 - 04.2023
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Click Creative
Marketing Coordinator
06.2019 - 06.2021
Job overview
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Planned and executed internal and external marketing events.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Tracked and reported on marketing campaign responses.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
Education
RMIT UniversityMelbourne, VIC
Master Of Arts from Communications
University Overview
RMIT UniversityMelbourne, VIC
Bachelor Of Communications from Digital Communications And Media
12.2021
University Overview
Skills
- Customer Service
- Store operations
- Inventory Control
- Visual Merchandising
- Team Training
- Staff Management
- Strategic selling
- Leadership Development
- Quality Assurance
- Marketing strategy
- Loss Prevention
- Sales Analysis
- Business Development
- Promotions coordination
- Relationship Building
- Goal Setting
- Inventory Tracking and Management
- Product Promotion
- Employee Development
Certification
- RSA - Responsible Service Of Alcohol
- Food Safety Certified- Accor Group
- Diploma of Screen & Media (Specialist Effects MUA & Videographer/Photographer)
Additional Information
Additional Information
- Worked with brands as content creator & strategist.
- Modelled for local clothing companies.
- Freelance MUA alongside retail makeup artist.
- Developed recipes for alcohol brands.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Manager
Lovisa (Highpoint)
01.2023 - 01.2024
Booth Manager
Baraq Bar & Club
01.2023 - 12.2023
Makeup Artist
Sephora
01.2023 - 11.2023
Beauty Host
Mecca
12.2022 - 04.2023
Retail Sales Associate
Windsor Smith
02.2022 - 04.2023
Bar Manager
Khokolat Bar
01.2020 - 12.2023
Marketing Coordinator
Click Creative
06.2019 - 06.2021
Visual Merchandising Manager
Lovisa Elizabeth Street
12.2018 - 01.2024
Retail Sales Manager
Lovisa Melbourne Central Lvl 1&2
11.2018 - 01.2024
RMIT University
Master Of Arts from Communications
RMIT University
Bachelor Of Communications from Digital Communications And Media
Work Preference
Work Type
Part TimeFull TimeInternshipContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementCompany CultureWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveSimilar Profiles
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