Brooke English
BRABHAM,WA
Summary
Dynamic professional with a proven track record at Supercheap Auto, excelling in customer service and computer skills. Demonstrated leadership by effectively supervising teams and enhancing operational efficiency. Known for a positive attitude and the ability to quickly master new tasks, significantly contributing to team success and customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Team Member and 3IC
Supercheap Auto
07.2015 - 09.2017
- Supervised shifts, managed the employees, assigned tasks and duties, and oversee the performance of those during the work shift. Managed end of shift closing duties.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Researching and ordering car parts
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- POS - Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Demonstrated adaptability by effectively managing multiple projects simultaneously in a fast-paced retail setting.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
Waitress/Bartender
Finucane Island Sports And Recreation Club
10.2013 - 02.2014
- Answering phones and transferring calls
- Making bookings
- Making desserts
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Serving alcohol and other beverages
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Cleaning and organizing restaurant
- Greeted new customers, discussed specials, and took drink orders.
Receptionist/Administrative Clerk
Paypac Payroll Services
05.2011 - 07.2011
- Use of all office programmes
- Data entry
- Backing up of programmes
- Organising office schedule
- Banking and cash handling
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls.
- Scheduled office meetings and client appointments for staff teams.
- Kept reception area clean and neat to give visitors positive first impression.
- Filing of paperwork
- General cleaning and kitchen duties
Education
Certificate I - Reception/ Administration Duties
The Apprentice And Traineeship Company
Osborne Park, WACertificate - First Aid
St John of God Ambulance
Belmont, WACertificate III - Disability Studies
Open Colleges Australia
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Focused & Fast learning
- Continuous Development
- Following Instructions
- Collaboration and Teamwork
- Problem-Solving
- Clear Communication
- Leadership Qualities
- Workplace Safety and understanding
- Computer Skills
Timeline
Team Member and 3IC
Supercheap Auto
07.2015 - 09.2017
Waitress/Bartender
Finucane Island Sports And Recreation Club
10.2013 - 02.2014
Receptionist/Administrative Clerk
Paypac Payroll Services
05.2011 - 07.2011
Certificate I - Reception/ Administration Duties
The Apprentice And Traineeship Company
Certificate - First Aid
St John of God Ambulance
Certificate III - Disability Studies
Open Colleges Australia
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